Bilingual Customer Performance Representative 1 Year Contract

Gatineau, QC, Canada

Job Description


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Bilingual Customer Performance Representative - 1 year contract

Gatineau, Quebec (Hybrid) Full-Time

Bilingual Customer Performance Representative

Gatineau, Quebec (Hybrid) Full-Time

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Bilingual Customer Performance Representative - 1 year contract

Kruger Products | Produits Kruger Gatineau, Quebec (Hybrid) Full-time

Job Details

At Kruger Products we have a shared vision for greatness. We manufacture some of North America\'s most popular tissue brands - Cashmere\xc2\xae, Purex\xc2\xae, Scotties\xc2\xae\', SpongeTowels\xc2\xae, Bonterra\xc2\xae, White Cloud\xc2\xae, as well as products for use away from home.

We are leaders in our industry, leaders in our communities, and leaders in sustainability. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.

WHAT YOU WILL DO

The Customer Performance Representative will be the face of our organization to our customers and work with a winning team! We are proud to be recognized as the #1 vendor in the Core Benchmark Set of the 2023 Advantage Report for the 10th time in the last 11 years.

In this role, you will:

  • Respond to customer inquiries through e-mail and over the phone
  • Ensure orders are created properly by:
  • analyzing and verifying for accuracy
  • product availability and order prices
  • determining point of shipment based on customer\'s region and product quantities
  • assigning delivery dates to customers
  • Work with our carrier partners to review customer inquiries and delivery status
  • Collaborate with our sales and distribution teams to ensure that customer orders are on time and accurately fulfilled
Job Requirements:

WHAT YOU WILL BRING
  • Excellent French and English communication skills (both oral and written)
  • Focused on Customer Service excellence
  • Ability to multi-task in a fast-paced environment
  • Be solutions focused and think critically
  • Proficient in Microsoft Office Suite
  • Team oriented and self sufficient
WHAT\'S IN IT FOR YOU

Our mission is to make everyday life more comfortable
Together we bring this mission to life
As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate
Be part of a recognized employer - Greater Toronto Top Employer since 2013, Deloitte\'s Best Managed Companies since 2018, and Forbes Best Employers in Canada.

Join Kruger Products and Expect to do Something Great.

We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.

Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals
Accommodation will be provided in all parts of the hiring process as required under KP\'s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33
Applicants need to make their needs known in advance.

#LI-Hybrid

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Job Snapshot

Employee Type Full-time

Location Gatineau, Quebec (Hybrid)

Job Type Customer Service, Supply Chain

Date Posted 01/19/2024

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Job Details

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Kruger Products

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Job Detail

  • Job Id
    JD2275944
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gatineau, QC, Canada
  • Education
    Not mentioned