Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

Your Role at Baxter:

In this role, you will serve as a first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. Responsible for initial intake, documentation, and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

What you\'ll be doing:

Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.

Provides first point of contact for order entry for both institution and Home Patient.

Thoroughly documents all inquiries in adherence with company procedures.

Redirects complex or specialized concerns to appropriate team for follow up (e.g. \xe2\x80\x93 medical inquiries, technical product support) when applicable

Expedites customer orders as required.

May provide guidance and training to department new hires

Investigates and resolves problems related to shipment of products, returns, credits, and orders.

Handle processing and issuing credits for returns.

Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports

Patent management for inbound and international travel requirements

Supports resolution of errors within GFax and EDI transactions

Manages cycler deployment process

Manage sample export and input order

Prepares key customer/patient metric reports and resolves

Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.

Perform initial data collection for product complaints and adverse events which may include: evaluate complaint for need to investigate and coordinate sample retrieval, provide complainants resolutions (written or verbal) communication for known issues, notification to third parties of product complaint.

Must be fully Bilingual in English and French

What you\'ll be having:

High school diploma or bachelors in General Studies, Business

Bachelor\xe2\x80\x99s degree preferred in life science, health science, or related discipline.

Minimum 1 year of experience in Customer Service

Exceptional verbal and written communication skills

Ability to thrive in a very fast paced environment

Analytical and business problem solving skills

Ability to facilitate and manage change

Strong organizational and interpersonal skills.

Ability to ask the right questions and lead conversations.

Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).

Strong ability to multi-task.

Strong orientation for metrics

Nice to have:

5 years of customer service or Health Care experience

Basic knowledge of broad supply chain activities

Proficient level of Baxter product and therapy knowledge.

Bilingual in French and English, Written and Verbal

#IND-CA

#LI-BAXGEN

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Baxter