Job Description

Work Location: Hybrid team work arrangement Atlantic Lottery (AL) is seeking a bilingual Customer Care Representative located in Moncton, NB. As a Customer Care Representative, you are responsible for providing top-quality customer service and problem-solving expertise on an assigned Customer Care team: Team Retailer Support or Team Player Support. A friendly self-starter you can handle high call volumes by engaging in client-focused conversations, take the initiative to obtain solutions through effective listening and problem-solving skills/techniques, pay attention to detail, and can follow established Customer Care operating procedures. You enjoy multi-tasking, embrace change, and are comfortable with working both unaccompanied and within a team environment. Posting will remain open until the position is filled. AL Benefits & Perks:

• Extended medical and health coverage that includes medical, dental and vision day one.
• Basic life insurance, disability, and wellness programs.
• Defined Pension Plan.
• 3 weeks of vacation allocated (pro-rated) & 13 paid statutory holidays.
• 3 personal leave days per year.
• Bonus programs that include annual performance & sales goals.
• Career advancement opportunities.
• Moncton Office has a gym on site, wellness program including fitness classes and 30 min per week with personal trainer.
• Opportunities for community involvement including 2 paid volunteer days per year.
• Voluntary opportunities for overtime.
• May have option to work remotely.