Job Description

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.



Remote opportunities for applicants in Canada - Nationwide

We are currently seeking a Bilingual English/French OR Bilingual Japanese and English Customer Care Representative for our Toronto site.

As a Bilingual English/French or Bilingual Japanese and English Customer Care Representative you will be the first point of contact for our customers.

You will provide high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs

Responsibilities include:

Resolving customer inquiries and problems on first contact in a call center environment

Providing customers with account information

Resolving or referring billing disputes; correcting payment errors

Revising fee and finance charges as appropriate; account maintenance

Taking card, check or other orders; acting on lost or stolen cards/checks

Researching customer problems that could not be resolved during the initial contact

Why should you apply:

Paid training and development opportunities

10 paid vacation

Health benefits start day 1

15 paid holidays

Looking for a Weekly Rotating Schedule between Monday through Friday 8am - 10pm - Sat 9am-9pm - Sun 10am - 8pm with alternating weekends

Basic Qualifications

High school diploma or equivalent

Two to four years of relevant experience

Preferred Skills/Experience

Good knowledge of concepts, practices, policies and procedures of banking products and services

Effective telephone and interpersonal skills

Strong problem-solving and negotiation skills

Ability to handle difficult customer calls

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Ability to identify and resolve/escalate problems

Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Consistent with Elavon's commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below:

Email: ; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources - Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.