Job Description

The Bilingual Customer Service Representative will provide clients with access to information and perform transactions on behalf of government and non-government organizations for both taxpayers and visitors to Prince Edward Island. The Customer Service Representative will be responsible for a high level of client satisfaction throughout all interactions and be capable of delivery through in-person transactions, telephone and digital communications and direct mail. Duties will include, but are not limited to:
- Issue new identification cards, drivers\xe2\x80\x99 licenses and applications for permits such as fishing and hunting licenses;
- Book appointments and courses (road tests, written tests, driving courses);
- Capture client photos and electronic signatures (Gemalto system or similar);
- Apply sales tax and tax exemptions;
- Issue duplicate registrations, licenses, permits and identification cards;
- Exchange out of province/country registrations licenses permits for PEI equivalent;
- Providing services relating to programs of provincial government departments and agencies;
- Balancing cash, cheques, credit cards and debit cards on a daily basis by department;
- Prepare daily reports and forward to SWAT administrator and other departments as required (i.e. Property tax, Tourism payments etc.)
- Assist clients in completing forms accurately and obtaining necessary signatures;
- Collecting and forwarding information for Provincial Government departments and agencies;
- Providing assistance to fellow staff members on new and changing policies and procedures as needed;
- Other related duties as required. Minimum Qualifications:
- Applicants must have Grade 12 or equivalent supplemented by completion of a related diploma, such as office
studies OR business OR completion of other related post-secondary programs;
- Must have experience in a related customer service position;
- The ability to communicate in both English and French is required;
- Should have recent cash handling experience;
- Demonstrated equivalencies will be considered;
- Applicants must possess strong interpersonal and communication skills;
- Must also possess excellent time management and organizational skills as well as the ability to deliver quality
service to clients;
- Must have basic computer knowledge and word processing;
- The successful applicant must provide a satisfactory current Criminal Records Check, prior to beginning employment;
- The successful applicant must submit a current hearing test;
- The successful applicant must qualify for appointment as a Commission of Oaths and Marriage Commissioner;
- Applicants must have a good previous work and attendance record. Other Qualifications:
- Additional relevant education and experience will be considered an asset. Preference will be given to UPSE Civil employees as per UPSE Civil Collective agreement. Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results. Job Types: Full-time, Fixed term contract
Contract length: 6 months Salary: $24.12-$27.39 per hour Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wellington Station, PE: reliably commute or plan to relocate before starting work (required)

Work Location: One location Application deadline: 2023-03-07