Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youaEUR(TM)re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Bilingual Credit Management Resolution Agent - Remote | Agent(e) Bilingue de resolution et gestion des credits - Teletravail



La version en anglais suivra/English version will follow

Franaais

Faites carriere avec nous !

Axee sur le soutien, la culture de RBC est riche en opportunites et en recompenses. Ma par un esprit de cooperation, vous contribuerez a la reussite des clients et a la prosperite des collectivites.

Que vous aidiez nos clients a denicher de nouvelles occasions, conceviez de nouvelles technologies ou apportez des conseils daEUR(TM)expert aux partenaires internes, vous accomplirez un travail utile dans un environnement axe sur le travail daEUR(TM)equipe, le service, la responsabilite, la diversite et laEUR(TM)integrite.

Il saEUR(TM)agit daEUR(TM)une occasion a laEUR(TM)echelle nationale. RBC offre toute la souplesse necessaire pour travailler a distance. Les candidats peuvent postuler naEUR(TM)importe oa au Canada.

En quoi consiste laEUR(TM)emploi ?
Vous ates un agent au sein de notre a?quipe de Gestion et recouvrement des credits et vous agissez a titre daEUR(TM)ambassadeur de RBC pour offrir une experience exceptionnelle aux clients en leur offrant des conseils et des solutions financiers lorsquaEUR(TM)ils en ont besoin. Vous faites la promotion de la marque RBC et vous offrez du soutien a nos clients qui interagissent avec nous de diverses faaons. Si vous avez de solides aptitudes pour la communication, ates curieux et avez a cA"ur de fideliser la clientele et de gagner sa confiance, une carriere a long terme a RBC vous attend. Il saEUR(TM)agit daEUR(TM)un poste a temps plein avec quarts de travail et la possibilite de faire du teletravail. aEUR titre de plus grande institution financiere canadienne, nous sommes determines a assurer la securite des operations et a vous aider a reussir dans ce rale essentiel.

Quelles sont les taches ?

• Se concentrer sur laEUR(TM)aide a apporter aux clients quand ils ont le plus besoin de nous, en repondant a une multitude de questions avec empathie, en leur proposant des solutions et en repondant a leurs preoccupations financieres.
• Informer les clients et leur offrir des conseils pour repondre a leurs besoins financiers, tout en leur offrant des solutions de credit a court et a long terme personnalisees.
• Renseigner les clients et les aider a tirer parti des capacites numeriques de RBC.
• Regler les problemes au premier point de contact de faaon amicale et serviable et entretenir les relations avec des partenaires pour travailler comme une seule equipe RBC.
• Contribuer aux resultats de laEUR(TM)equipe en soutenant tous les collegues afin de repondre aux besoins des clients.
• Entretenir et consolider les relations avec les partenaires pour travailler ensemble a RBC comme une seule equipe.
• Gerer les risques en respectant les procedures, les processus et les contrales etablis aux fins de conformite pour proteger les interats des clients et des actionnaires.

Que vous faut-il pour reussir ?
Competences essentielles

• Capacite de satisfaire aux exigences en matiere de technologie et de confidentialite du rale (p. ex. espace prive et calme, connectivite Internet, etc.)

• Capacite de travailler de faaon autonome a titre de teletravailleur de votre bureau a domicile ; aptitudes manifestes pour la gestion du temps, laEUR(TM)organisation et la resolution de problemes

• Aptitudes manifestes pour les relations interpersonnelles, la communication et la resolution de probleme

• Capacite demontree daEUR(TM)etablir des relations, daEUR(TM)offrir les bonnes solutions a nos clients et daEUR(TM)attenuer les risques
• Desir daEUR(TM)offrir des experiences exceptionnelles aux clients en repondant a leurs besoins et en reglant leurs preoccupations avec empressement
• Tres grande disponibilite pour travailler selon differents quarts de travail, du lundi au vendredi entre 8h00 et 21h00 et samedi entre 8h00 et 16h00

• Bilingue Franaais et Anglais (oral et ecrit) - la maatrise de l'anglais est requise afin de servir nos clients dans les communautes anglophones

Competences souhaitees

• Experience dans un rale de service clientele, dans lequel vous avez offert diverses solutions en fonction des besoins
• Experience au sein daEUR(TM)une equipe et dans un environnement axe sur des parametres de rendement
• Experience dans un centre daEUR(TM)appels ou dans un cadre dynamique dans le secteur des finances ou des services

RBC saEUR(TM)engage a acceder aux demandes daEUR(TM)amenagement de travail flexible lorsque caEUR(TM)est possible. Details a discuter avec le charge de laEUR(TM)embauche.

Ce que vous y gagnerez

• Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance et collaborons afin daEUR(TM)offrir des conseils fiables qui contribueront a la reussite des clients et a la prosperite des collectivites. Nous nous soucions du bien-atre de chacun et nous sommes determines a realiser notre plein potentiel, et a faire la difference dans la vie de nos clients et des collectivites.
• Programme de remuneration globale comprenant des primes et des avantages sociaux a la carte, remuneration concurrentielle et actions, saEUR(TM)il y a lieu
• Programme de formation de classe mondiale sur les services financiers
• Occasions interessantes au chapitre du developpement de carriere et acces a diverses possibilites daEUR(TM)emploi au sein de laEUR(TM)entreprise et dans diverses regions
• Perfectionnement soutenu par la direction grace a des occasions daEUR(TM)accompagnement et de gestion
• a?quipe dynamique et performante axee sur laEUR(TM)innovation et la collaboration

Joignez-vous a notre communaute de talents

Tenez-vous au courant des formidables perspectives de carriere offertes a RBC. Inscrivez-vous et recevez des renseignements sur les plus recentes offres daEUR(TM)emploi et les activites de recrutement qui vous interessent, de mame que des conseils en matiere de gestion de carriere.

Repoussez vos limites et batissez un nouvel avenir a RBC. Decouvrez comment nous mettons notre passion et notre motivation au service du bien-atre des clients et des collectivites a rbc.com/carrieres.

FRJobs



English

What is the opportunity?

You are an agent within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long term career within RBC. This is a full time and shift oriented role with an opportunity to work from home. As CanadaaEUR(TM)s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns

Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions

Educate and assist clients with using RBC digital capabilities

Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one RBC

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Proven interpersonal, communication and problem resolution skills

Proven ability to build rapport while offering the right solutions for our clients while mitigating risk

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Bilingual French and English (oral and written) in order to serve our clients in the community with English speaking needs

Full flexibility to work various shifts that meet our clientsaEUR(TM) needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM

Nice-to-have

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

WhataEUR(TM)s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Summary

Address: QUa?BEC, Quebec, Canada

City: CAN-QC-QUa?BEC

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-21-08:00

Application Deadline: 2023-01-10-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.