Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Bilingual Credit Management Resolution Agent | Agent(e) Bilingue de resolution et gestion des credits



What is the opportunity?

You are an agent within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long term career within RBC. This is a full time and shift oriented role with an opportunity to work from home. Our centres are located in Winnipeg, Meadowvale & Montreal. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns

Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions

Educate and assist clients with using RBC digital capabilities

Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one RBC

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

Proven interpersonal, communication and problem resolution skills

Proven ability to build rapport while offering the right solutions for our clients while mitigating risk

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Bilingual French and English (oral and written)

Full flexibility to work various shifts that meet our clients' needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM

Nice-to-have

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

HYBRIDENT

Job Summary

Address: WINNIPEG, Manitoba, Canada

City: CAN-MB-WINNIPEG

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-21-08:00

Application Deadline: 2023-01-10-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.