Job Description

We are currently hiring a credit And collections Representative to join our growing team!


Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.


Perks and Benefits

Tuition reimbursement for any program or course of your choice Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more Pension plan Boot allowance Opportunities for advancement and ongoing professional development

SPECIFIC RESPONSIBILITIES

Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date. Ownership of assigned portfolio. Ability to de-escalate customer concerns and resolve situations. Schedule and follow up with customers to ensure that commitments are met. Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience. Notifying debtors of overdue payments and accounts by telephone and email - including timely follow up if a reply is not received. Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes. Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with sales and branch managers. Opening of new customer accounts and maintenance Review, approve and release orders on timely basis. Minimal travel may be required to visit branches. Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

QUALIFICATIONS

Bilingual (English and French) is required Graduate of a post-secondary accounting/business program 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred Experience using standard accounting software Candidates should have experience navigating procurement portals (COUPA, ARIBA) Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic Proficient in MS Office Skills including Excel, Word, and Outlook Excellent verbal and written communication skills Strong organizational and time management skills Strong attention to detail Must be able to commute to office 5 days/week

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