Job Description

Job Title:

Bilingual Credit and Collections Supervisor (French/English)

Location:

Etobicoke, Ontario

About Us:

Welcome to Lactalis Canada - where we take pride in being recognized as one of 2025 GTA's Top Employers! As well as Forbes Canada, Top Canadian Employers for 2025! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian's favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we're proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we're seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

About the opportunity:

The Bilingual Credit and Collections Supervisor is responsible for managing the day-to-day activities of the assigned Accounts Receivable team to maintain the integrity of the DSO and departmental objectives, and to maintain controls as it relates to Credit approvals, customer reviews and innovation. The position supports the long-term strategic planning for the department while providing guidance, coaching and direction to all members of the team.

The attributes we are looking for:

Verify and approve credit application recommendations for new customers and monitor credit worthiness of existing accounts through the analysis of financial records and statements. Communicate with the customer in accordance with the Credit Policy. Conduct bi-weekly regular reviews of the Accounts Receivable Aging and escalate as appropriate. Establish and maintain an active relationship with both internal and external customers (e.g., Sales, Finance personnel, Supply Chain, customers) to improve the quality of performance and to continuously look for opportunities to improve customer service levels. Provide daily guidance, support and resources required for the designated team to be successful. Participate in hiring activities, coaching discussions, performance management activities and identifying training and development needs of the team. Ensure Credit staff are trained on all policies, procedures, and internal controls for the department as well as relevant laws and regulations. Hold team accountable to standards. Monitor sales orders for credit worthiness on a timely basis. Review, verify and approve recommendations provided for annual reviews of credit files. Communicate with internal and external auditors on controls testing and respond to requests by organizing and delivering documentation required. Provide external leadership with customers and competitors in developing external relations by attending credit meetings on a regular basis, following through with the escalation cycle as required. Maintain strict control & accountability of the staff's targeted performance - overdue collections, claims and performance metrics by ensuring that objectives are in line with the target. Produce regular and ad-hoc financial reports to management relating to Accounts Receivable, split by legal entity. Identify and report any significant issues to the National Credit Manager. Ensure that customer issues concerning deductions and disputes are resolved by responding to escalated issues, and by collaborating with the sales organization to reduce incoming deductions. Prepare the weekly cash collections forecasts including prior week forecast variance. Validate customer banking information and respond to update requests. Participate in process improvement initiatives by providing recommendations/implementing approved changes, and monitoring/reporting on key performance indicators.

What you will bring:

College diploma in Accounting/Finance is required. Certified Credit Professional Designation or working towards obtaining the designation is an asset. At least 5 years of credit and collections experience is required. At least 3 years of supervisory experience in a similar environment is required. Fluently bilingual in French and English Comprehensive Credit knowledge Strong and effective written and verbal communication skills with all levels of the organization Strong problem solving and prioritization skills with the ability to manage multiple competing tasks Ability to manage relationships both internally and externally Proficient with standard office computer technology such as Lotus Notes, Microsoft Office products and the Internet, as well as competent using SAP Ability to motivate, develop, challenge and inspire others to deliver their personal best Strong negotiating skills

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

A Competitive Base Salary A Performance-Based Bonus System 4 Weeks of Vacation Benefits starting day 1 A Pension Program with an Employer Match at 100% of up to 6% Tuition reimbursement plan of up to $3,000/year A Volunteer Day to give back to your community Learning and Development opportunities A commitment to internal career advancement with potential for international mobility

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team - confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

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Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym On-site parking RRSP match Tuition reimbursement Vision care Wellness program Work from home
Work Location: Hybrid remote in Etobicoke, ON M9C 5J1