Job Description

Union: OPSEU - PO
Job Number: J0925-0355
Job Title: French Bilingual Client Service Representative [CSI]
Job Type: Contract
Contract Duration (months): 12 Months
City, Province, Country: Toronto, Ontario, Canada
Job Location: Toronto
Job Category: Customer Service / Customer Associates
Job Classification: FP5
Role Designation: Structured Hybrid - Employees attend a LAO workplace on set days of the week and on the remaining days the employee works remotely at an approved off site location.
Open Positions: 1
Posting Date: September 25, 2025
Closing Date: October 10, 2025
Salary: $67,251.66 - $77,963.11/Year
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Metis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
Primary function
This position provides direct client service in a call-centre type-environment to clients and lawyers regarding any payment inquiries in English and French.
Home Office: Provincial Office, Client Account Services department - Toronto
Secondary/Other Locations: Remote
Reporting to: Manager, Resource Center/Client Account Reception Services
Key accountabilities

• Take calls in priority sequence in a call-centre type-environment and assist callers by providing information relating to contribution agreements, judgment debtor costs and any other matter regarding outstanding debt to LAO
• Access PeopleSoft system to access data regarding outstanding balances, interest owing, lien payouts, registered securities, etc.
• Verify, code and process payment amounts submitted by clients or lawyers, prepare deposits as necessary and enter information into the PeopleSoft system
• Prepare all necessary documentation required to remove registered liens from the Sheriff's Office or Land Title's Office
• Liaise with a variety of external parties including lawyers, sheriff's offices, banks, collection agencies, credit counselling services, etc, as well as, internal parties such as district offices, and all other LAO departments
• Mail out copies of file correspondence as requested by clients and solicitors
• Review requests for lien postponements as well as financial hardship inquiries and recommend appropriate action after thoroughly investing each inquiry; escalate complicated matters to appropriate manager or General Counsel's office, as required.
• Prepare memos, discharge letters and other general correspondence.
• Meet with clients in person, on occasion, to explain LAO's policies and procedures with respect to collections and outstanding debts owed.
• Other related duties as required

Required skills & experience

• Ability to communicate with accuracy and fluency in both French and English is required, selected candidates will be tested.
• An ability to communicate in clearly, professionally and in a calm manner.
• A solid understanding of the accounts receivable/collections function including familiarity with registered securities such as liens, judgement debtors, writs of seizure, etc.
• Knowledge of LAO office and administrative policies and procedures specifically related to the collection function
• Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems.
• Strong verbal and written communication skills required to clearly convey information to clients and lawyers.
• Ability to perform basic equations including calculation of ratios and percentages.
• Organizational skills with excellent attention to detail and the ability to work under pressure and to sometimes tight deadlines.
• Demonstrated competency with the PeopleSoft system and proficiency with Microsoft Office (Word, Excel, Outlook).

Organizational Competencies Expected:

• Problem-solving and judgement
• Adaptability and flexibility
• Teamwork and collaboration
• Focus on quality and best practice
• Personal motivation and accountability
• Organizational awareness
• Excellent written and oral communication skills

To apply submit a cover letter & resume.
Final candidates for this position will be required to undergo a criminal record check.
This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) Local 525 and, therefore, union dues will be deducted bi-weekly.
Note: If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly. Only those candidates selected for an interview will be notified.
First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select "my jobs" to apply.
Once you have successfully applied you will receive a confirmation email.
Trouble applying? For telephone support please call 1-877-427-7717 or email: candidate.njoynhelp@cgi.com.

Skills Required