Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga ON (Hybrid).This role will be responsible for ensuring excellent customer service and satisfaction by handling consumer inquiries, complaints, and escalations, as well as analyzing data to identify trends and areas for improvement. Your ability to follow up promptly and efficiently will contribute to maintaining positive relationships with consumers and internal stakeholders.Job functions Include but are not limited to:

• Coordinate and manage customer concerns that have been escalated to NML/Japan, NNA, NCI President, PR, or other NCI executives.
• Investigate issues thoroughly, ensuring timely resolution and collaborate with relevant departments to resolve complex cases.
• Recommend goodwill gestures when appropriate and ensure seamless handoffs between departments during case transitions.
• Maintain detailed records of interactions/outcomes, track follow-up activities in CRM system and analyze consumer feedback, complaints, and trends.
• Determine process enhancements to increase efficiency and customer satisfaction.

Minimum Qualifications:

• Minimum 3 years of Customer Service experience with a contact centre/case management background using a CRM system within a structured/regulated environment.
• Superior bilingual (French/English) communication skills (written/verbal) with an emphasis on diplomacy, conflict resolution with difficult customers, complex cases, and negotiation skills with internal stakeholders.
• Good understanding of Operational/Supply Chain functions within a manufacturing environment.
• Strong ability to analyze data and present metrics, trends, and identify patterns in consumer cases containing root cause determination.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.All of us at Nissan \xe2\x80\x93 regardless of functional area or expertise \xe2\x80\x93 share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan\xe2\x80\x99s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
**Visa sponsorship for this position is not available at this time.**NISSAN FOR EVERYONEPeople are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees \xe2\x80\x93 with shared characteristics or interests \xe2\x80\x93 build allies, and foster a company culture where all employees feel supported and included.Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.Join us as we carry our commitment to diversity and inclusion into the future.Mississauga Ontario Canada

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