Job Description

The initial contact with clients and professionals who are seeking loans and services from ESNB.

Reporting Responsibilities

Responsible to the Executive Director of ESNB.

Skills

Communicate in French and English, verbally and in writing Problem-solving skills Good communication skills Well organized Customer service experience Administrative experience, including Microsoft Office Database experience Critical thinking skills, with emphasis on problem-solving and identifying potential problem areas

Description

This position is part of our larger Equipment Program Team, which serves the needs of many New Brunswickers with disabilities. This program helps to provide mobility equipment to those who need it.

Client Coordinators at Easter Seals NB are tasked with the management of client files and applications. They must work together with our other staff to process incoming requests, handle incoming and outgoing referrals, answer inquiries about our programs, and advocate for clients as needed. Applicants should be comfortable in a customer service role, communicating over the phone and by e-mail with clients and other organisations.

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Education:

Secondary School (preferred)
Experience:

customer service: 1 year (preferred) database/data entry: 1 year (preferred) administrative: 1 year (preferred)
Language:

English (required) French (required)
Work Location: In person