Job Description

Please note that this is not a remote position

Overview

At Firetronics 2000 Inc. Safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

Find out more information about Firetronics 2000 Inc. by visiting our website at www.firetronics.ca.

Duties and Responsibilities

Monitor fire and security alarm systems utilizing specialized monitoring software and equipment Handle all telephone calls efficiently and in a professional manner Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures Diligently keep required records and files Prepare and distribute reports internally and to external parties as required Follow all established procedures, regulations & guidelines Assist in new client on-boarding and account setup Maintain good client relations Other related duties as assigned

Requirements

A minimum of 2 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc. Verbal and written fluency in both English and French A strong work ethic and ability to multitask A minimum of 2 year experience in a similar role that requires direct client interaction and de-escalation. Flexibility to work 12-hour rotating shifts (days and nights required) Strong attention to detail and ability to follow instruction Education: secondary school diploma minimum Excellent telephone and communication skills Computer proficiency with strong data entry/keyboarding skills Ability to work under pressure Ability to work alone or as part of a team Ability to stay focused at all times during working hours. Must be able to pass a criminal record check

Working Conditions

Friendly team environment Career growth opportunities Participation in On Call Schedule is required Office environment with semi-open workstations Located close to major highways
Job Type: Part Time

Salary: $20.00 per hour

Benefits:

Casual dress On-site parking
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Saint John, NB E2L 4L1: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer Service: 1 year (preferred)
Language:

English fluently (required) French fluently (required)
Work Location: In person

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Job Types: Part-time, Permanent

Pay: From $20.00 per hour

Additional pay:

Overtime pay
Benefits:

Casual dress On-site parking
Schedule:

Day shift Evening shift Night shift On call Weekends as needed
Ability to commute/relocate:

Quispamsis, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work evening shifts? (Fri-Sun) Are you available to work daytime shifts? (Fri-Sun) Are you available to work 12 hour shifts? (Saturday-Sunday)
Education:

Secondary School (required)
Experience:

Call center: 2 years (required) Customer service: 2 years (required)
Language:

French (required)
Work Location: In person