Job Description

Credit Sesame is the only platform that helps consumers achieve financial wellness by allowing them to manage and grow their credit and cash in one place, for free. We have created a whole new market category in financial services that sits at the intersection of a credit market place and credit builder digital banking services. Our purpose is clear, to make financial inclusion and wellness a reality for everyone.Check out our website here: https://www.creditsesame.com/We are looking for a customer-centric and energetic Bilingual Call Centre Representative to join our growing team! Our customer service team is involved in all activities that contribute to customer satisfaction and retention by providing ongoing customer satisfaction. We are looking for an enthusiastic person to represent our company and provide a great member experience that can also promote our products and services. As a Bilingual Member Care Specialist, you will have a direct impact on Credit Sesame's financial goals by providing outstanding customer service over the phone, email, or chat.You'll...

• Create a positive and unforgettable experience for members and / or prospects
• Process requests and handle of concerns and issues related to the situation / situation of the appellant
• Provide support to members through proactive listening and meaningful interactions to understand their needs and propose effective solutions to answer their questions.
• Contribute to a positive team environment.

You're a great fit for our team because...

• You have strong written and verbal English and French skills
• You have 1 to 2 years experience in Customer Service in finance or other call centers
• You have a good understanding of basic computer programs and ability to understand new technologies quickly
• You have a good ability to solve problems logically, critically and with empathy
• You're a creative problem solver
• You're an empathetic listener
• You're comfortable working as a part of a team.

During our Hybrid Work from Home period...

• You're required to have a safe and secure environment to keep all user data classified
• You're required to have uninterrupted internet connectivity, we recommend 150MBSP download speed
• You're required to have a workable space free of any external noises.
• You may occasionally be asked to work from the office which is located in the Distillery District, downtown Toronto.

You'll love her because...

• you'll have huge potential to grow with a company that's a category leader;
• we offer comprehensive medical, dental, and vision insurance;
• we offer monthly phone and internet reimbursement;
• we offer 3 weeks of PTO;
• we prize EQ and empathy, and have a culture that emphasizes total wellness, including work-life harmony.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Job Types: Full-time, PermanentSalary: From $42,000.00 per yearBenefits:

• Dental care
• Extended health care
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• customer service: 2 years (required)
• Call centre: 2 years (preferred)

Language:

• French (required)