Job Description

Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 11,000 multi-family apartment units and student housing beds across 28 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them. Centurion Financial Trust (“CFiT”) is an income and growth-oriented trust that invests in a diversified portfolio of debt investments that include but are not limited to mortgages, opportunistic real estate developments, and corporate debt. Investors pool their funds to invest in mortgage and growth-oriented credit opportunities and participate in the yields from interest income and net profit from equity.
Our Mission Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.
Our Values Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.
Why Employees Want to Work with Us We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.
Overview
Reporting to the Call Centre Supervisor, the Call Centre Representative is responsible for the professional handling of all prospective and current Resident telephone and email inquiries.
The Call Centre Representative is accountable for the organization of all visitor showings, the tracking of all Leads and Wait Listed prospects, the updating of available apartment postings on internet listing services and social media websites, and the preservation of communication with prospective Residents in accordance with the established customer service standards of Centurion Asset Management Inc. | Centurion Property Associates Inc.
Responsibilities
Relationship Development Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all prospective and current Resident inquiries.
Customer Service Professionally and courteously handle all previous, prospective and current Resident inquiries, feedback, complaints, or concerns. Ensure a high level of professionalism is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values. Promote a strong sense of community.
Ongoing Operations Answer all prospective and current Resident inquiries, providing related information and forms when required. Organize and book visitor appointments in a targeted environment in Microsoft Outlook and Lead Managing. Obtain all prospective Resident information using the provided script and enter all Leads, including those gathered through email, telephone, or building Guest Cards, into Lead Managing. Place all requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability; removing from the list prospective Residents who are no longer in need of the apartment. Follow up with outbound rental inquiries through various leads. Follow up with Leads and update their current status in Lead Managing. Promote Centurion’s Value Proposition. Complete weekly variance reporting and other reports as assigned. Complete other duties as assigned.

Requirements

• Must be available to work evenings and weekends;
• A passion for excellence in customer service delivery and highly motivated!
• Minimum 2 to 3 years of customer service experience in a retail environment;
• Exceptional communication and interpersonal skills;
• Excellent organizational skills with an aptitude for multi-tasking;
• Strong typing skills and computer knowledge; and
• Fluently bilingual both written and spoken in English and in French is a requirement. An assessment will be done to ensure that the candidate meets this requirement.