Job Description

Company OverviewTravel Guardian Insurance is one of Canada's largest travel insurance companies specializing in out-of-province/country emergency medical insurance. For over 25 years, our clients have trusted in our experience to provide insurance products that enable them to travel with ease and confidence.We pride ourselves on being able to offer travel insurance to virtually anyone, never compromising on quality of care. Our knowledgeable and dedicated staff will work diligently with our clients to strive for the best coverage plan cost and overall experience - each and every time.We are currently seeking an experienced and customer service-oriented Bilingual Administrative Assistant for our Amherstburg, ON office. This is a full-time, temporary (seasonal contract) position.As an Administrative Assistant, you will be an active team member of the overall administration team and its daily operations. The role involves answering incoming calls from clients to gather medical information, respond to inquiries and questions, troubleshoot problems and provide information as well as various administrative tasks within the office. The successful candidate must be extremely self-motivated, organized and passionate about adding value to the clients, team and company as a whole.Key Responsibilities

• Answer a high-volume of calls, communicating with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
• Answer telephone, screen and direct calls to the appropriate departments as well as respond to emails in a timely manner
• Enter new client information as well as update existing client information into computer database system
• Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
• Follow-up with client calls where necessary
• Process orders, forms and applications
• Provide other administrative support to staff

Key Competencies

• Must be fully bilingual (English and French), both verbal and written skills
• Strong knowledge of customer service principles and practices and able to deal with a mature clientele
• Strong individual and team player with a positive attitude
• Efficient time management skills to be able to prioritize activities, especially when there is a high volume of tasks
• Strong skills in communication (verbal, written and listening), attention to detail, problem analysis/solving and overall work ethic
• Self-motivated and able to work under pressure within a fast-paced, high-volume environment

Education/Knowledge/Experience

• Proven administration and office experience (or relevant experience)

• Basic understanding of the insurance industry an asset
• High school diploma or equivalent preferred
• Proficient computer skills and working with various computer programs/applications (Microsoft Outlook, Word, Excel and Power Point)

• Accurate/thorough data entry and typing skills
• Must be eligible to work in Canada

Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm. Hours may vary upon the needs of the company.For additional information about our company, please visit: www.travelguardian.caJob Type: Fixed term contract
Contract length: 6 monthsSalary: $16.50 per hourSchedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Amherstburg, ON N9V 3R3: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative/Office: 2 years (preferred)