Job Description

The Leave of Absence (LOA) Administrator serves as the subject matter expert for the leave program.

The incumbent(s) in this position should exhibit the following Acosta values:
People Minded \xe2\x80\x93 Must show dignity and respect to all people
Integrity \xe2\x80\x93 Must exemplify the highest degree of ethical behavior
Results Oriented \xe2\x80\x93 Must show passion, pride and commitment to succeed
Trust \xe2\x80\x93 Must be honest, sincere and confident
Teamwork \xe2\x80\x93 Must build trusting relationships
Innovation \xe2\x80\x93 Must progress through a combination of creativity, common sense and vision
Balance \xe2\x80\x93 Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

• Manage leave related data in all systems of record (Third Party Administrator (TPA) and Acosta) and ensure accuracy
• Perform internal data validation and auditing of leave claims and associated status
• Administer direct bill process for associates on leave of absence
• Provide assistance and partner closely with internal and external stakeholders such as human resources, managers and associates
• Manage leave related documents such as policies, plan documents and process documents and in compliance with federal, state and local laws.
• Troubleshoot leave related issues using critical thinking and root cause analysis
• Manage inquiries in ticketing system and ensure responsiveness aligned with defined expectations
• Identify opportunities for process improvement/strategy and make recommendations as needed
• Other duties as assigned

Qualifications

Education Requirements:

• High School Diploma/GED
• Associate degree preferred
• HR Certification preferred

Work Experience Requirements:

• 3-5 years of relevant work experience
• Some experience may be substituted for some of the above education.
• Experience working with 3rd party leave administrators
• Experience with ADP systems
• General knowledge of group benefits
• Proven success working with others on a team as well as with distributed cross functional teams in an enterprise environment.
• Highly self-motivated and directed.

Knowledge, Skills and Abilities Requirements:

• Strong knowledge of leave of absence
• Critical Thinking
• Self-Starter
• Ability to identify basic problems, analyze information and draw valid conclusions/resolution
• Strong written and verbal communication skills
• Ability to multi-task and manage multiple projects
• Ability to work independently in a fast-paced environment with changing priorities
• Demonstrated ability to deal with confidential information
• Demonstrated problem solving, time management and priority setting skills
• Strong computer skills
• Strong customer service skills

Why Mosaic?

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world\xe2\x80\x99s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we\xe2\x80\x99re making the next chapter of everyone\xe2\x80\x99s story the most memorable one yet.

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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