Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you\xe2\x80\x99ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we\xe2\x80\x99ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts \xe2\x80\x93 the best the industry has to offer. You\xe2\x80\x99ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role



We\xe2\x80\x99re looking for a Group Benefits Administrator to join our growing team!

Working within our Group Benefits team in our Charlottetown, PEI office, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients\xe2\x80\x99 insurance requirements, using established procedures in a fast-paced computerized environment.

What you\xe2\x80\x99ll do here:

Provide accurate, professional, quality Customer Service to clients\' groups.

Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services

Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service.

Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment.

Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options.

Processing transactions and monthly reconciliation for insured.

Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly.

Qualifications

What you bring to the table:

Excellent verbal and written communication skills

Critical thinker with high attention to detail and accuracy

Great team player who can also work independently.

Solid sense of initiative and urgency and have a desire to take on more responsibility.

Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.

Proven ability to multitask.

Effective prioritization and follow up with the ability to meet deadlines under pressure.

Good analytical, mathematical and problem-solving skills

3-5 years\xe2\x80\x99 customer service experience

Accident/Sickness license is not necessary but will be required within 6 months of employment.

Insurance industry and Contact Centre experience would be an asset.

Here are a few reasons to join our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program: In addition to the base salary, Intact offers bonuses and an employee share purchase to share in IFC success over time and help employees build ownership in the company, a pension plan to build financial security in your future, along with a number of other benefits for their wellbeing and their family. Some more details:

• Salary: Your salary will be determined based on your anticipated autonomy in the role while considering internal equity. Salary range for this role starts at $37,000, your salary will be determined based on your experience, anticipated autonomy in the role while considering internal equity.
• Bonus: You will participate in our bonus plan, with a target of 5%. Target is paid when meeting the objectives, but as we strive for outperformance, paid bonus could go up to 2x.
• Share Plan (ESPP): another way to participate in the success of Intact \xe2\x80\x93 We will match 1 share for every 2 shares purchased via our ESPP \xe2\x80\x93 this is a 50% head start in your return
• Pension: we you can chose to participate in our Defined Benefit (DB) plan and build a guaranteed lifetime income for your retirement, or get contributions in a Defined Contribution (DC) plan
• Comprehensive Benefits: choices of health and dental coverage, where you can opt out to use cash or move up various level of coverages; and other benefits, including Telemedicine, $350 Wellness Account, and much more!

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Intact