Job Description

Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Providing luggage handling to guest rooms upon arrival and departure
• Assisting with reservations for the spa, restaurants, taxi\'s or limousines
• Assisting guests with lost and found, internet access issues, and retrieving personal belongings
• Maintaining high standards of cleanliness in the lobby and elevators
• Assisting with laundry pick up and delivery or assisting room service with tray runs
• Reacting to business fluctuations while maintaining a commitment to world class guest service
• Handling high volumes of guest interactions for long periods of time
• Making decisions pertaining to the betterment of the guest\'s stay
• Standing for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation

• Thorough knowledge of all activities and promotions occurring at our casino properties
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Training or classes taken in a hotel or hospitality related field
• Willingness to dual as a Valet Dispatcher
• Knowledge of Niagara Falls and surrounding areas
• Sense of urgency, accountability and a high level of integrity and confidentiality
• Excellent organizational skills and multitasking skills and the ability to prioritize tasks and meet deadlines, attention to detail and high service standards
• Exceptional communication and interpersonal skills, the ability to speak multiple languages
• Proficiency using Micros software

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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