Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: The vibrant new centrepiece of the city\'s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.Chasseur-portierDivision : H\xc3\xa9bergementD\xc3\xa9partement : Services \xc3\xa0 la client\xc3\xa8leSe rapporte \xc3\xa0 : Assistant(e) responsable \xc3\xa0 l\'h\xc3\xa9bergementStatut : Temps partielTaux horaire : 20,88 $*En raison des lois locales en vigueur, nous privil\xc3\xa9gions les candidats qui d\xc3\xa9tiennent la permission de travailler au Canada.R\xc3\xa9sum\xc3\xa9 du posteCr\xc3\xa9er une atmosph\xc3\xa8re accueillante aux clients de l\xe2\x80\x99h\xc3\xb4tel, des restaurants et des banquets. En charge de venir en aide pour le transport des bagages, paquets et colis des clients vers la chambre ou les transports de ces derniers. S\xe2\x80\x99assurer que le d\xc3\xa9part des clients se fait sans encombre.Principales responsabilit\xc3\xa9sAccueillir les clients qui arrivent \xc3\xa0 l\xe2\x80\x99h\xc3\xb4tel et leurs souhaiter la bienvenue, si possible en utilisant leur nom ;Faire la gestion des bagages des clients de l\xe2\x80\x99arriv\xc3\xa9e jusqu\xe2\x80\x99au d\xc3\xa9part. Diriger les clients vers la r\xc3\xa9ception pour l\xe2\x80\x99enregistrement et le d\xc3\xa9part ;S\xe2\x80\x99assurer du bon fonctionnement du trafic \xc3\xa0 l\xe2\x80\x99int\xc3\xa9rieur de l\xe2\x80\x99espace de l\xe2\x80\x99h\xc3\xb4tel en dirigeant les voitures et taxis convenablement ;Assister les clients avec itin\xc3\xa9raires, recommandations et information sur la ville et ses activit\xc3\xa9s. Appeler des taxis si demand\xc3\xa9s. Faire le transport des bagages ;Interagir avec les clients avec le plus haut niveau d\xe2\x80\x99hospitalit\xc3\xa9 et professionnalisme, les assister avec toutes questions g\xc3\xa9n\xc3\xa9rales de l\xe2\x80\x99h\xc3\xb4tel \xe2\x80\x93 tel que services propos\xc3\xa9s \xc3\xa0 l\xe2\x80\x99h\xc3\xb4tel, heures d\xe2\x80\x99ouvertures, employ\xc3\xa9s clefs, \xc3\xa9v\xc3\xa8nements dans l\xe2\x80\x99h\xc3\xb4tel ;Saluer toutes personnes passant par la porte d\xe2\x80\x99entr\xc3\xa9e et s\xe2\x80\x99assurer qu\xe2\x80\x99elles n\xe2\x80\x99ont pas besoin d\xe2\x80\x99assistance ;Se soumettre aux r\xc3\xa8gles et standards Four Seasons comme d\xc3\xa9cris dans le manuel le Manuel de l\xe2\x80\x99employ\xc3\xa9;Travailler harmonieusement et professionnellement avec tous les coll\xc3\xa8gues et superviseurs ;S\xe2\x80\x99assurer que les espaces ext\xc3\xa9rieurs, d\xe2\x80\x99entreposage des bagages et l\xe2\x80\x99entr\xc3\xa9e soient toujours propres ;Assister les concierges dans leurs responsabilit\xc3\xa9s et devoirs en cas de besoin ;Effectuer toute autre t\xc3\xa2che connexe aux fonctions ;Se soumettre aux r\xc3\xa8gles et standards Four Seasons comme d\xc3\xa9cris dans le manuel le Manuel de l\xe2\x80\x99employ\xc3\xa9;Qualifications et comp\xc3\xa9tences souhait\xc3\xa9esDisponible pour travailler \xc3\xa0 n\'importe quel quart de travail, y compris le matin, l\'apr\xc3\xa8s-midi, le soir et la nuit;Bonne communication en fran\xc3\xa7ais et en anglais, \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit (niveau interm\xc3\xa9diaire);Connaissances de base du centre-ville de Montr\xc3\xa9al ainsi que des points d\xe2\x80\x99int\xc3\xa9r\xc3\xaat culturels et culinaires de la ville ;Avoir une bonne r\xc3\xa9sistance au stress et le g\xc3\xa9rer de mani\xc3\xa8re positive et efficace ;\xc3\x8atre \xc3\xa0 l\xe2\x80\x99aise dans un environnement \xc3\xa0 cadence rapide ;Faire preuve d\xe2\x80\x99un tr\xc3\xa8s bon esprit d\xe2\x80\x99\xc3\xa9quipe ;Int\xc3\xa9r\xc3\xaat et aptitude \xc3\xa0 offrir un service hors pair \xc3\xa0 nos clients internes, externes et nos fournisseurs ;\xc3\x8atre organis\xc3\xa9, m\xc3\xa9ticuleux et d\xc3\xa9brouillard ;1-2 ans d\xe2\x80\x99exp\xc3\xa9rience dans un poste similaire (un atout) ;Avantages pour vousR\xc3\xa9ductions au restaurant MARCUS et \xc3\xa0 notre spa 5 \xc3\xa9toiles ;Journ\xc3\xa9es et \xc3\xa9v\xc3\xa9nements de reconnaissance du th\xc3\xa8me des employ\xc3\xa9s - Employ\xc3\xa9 du mois ; c\xc3\xa9l\xc3\xa9brations des ann\xc3\xa9es de service, \xc3\xa9v\xc3\xa9nements d\'anniversaire, etc.Repas gratuit par quart de travail dans la salle \xc3\xa0 manger de nos employ\xc3\xa9s (Caf\xc3\xa9 1440) ;Cong\xc3\xa9s pay\xc3\xa9s, jours de vacances et 2 jours f\xc3\xa9ri\xc3\xa9s flottants suppl\xc3\xa9mentaires par an ;Excellent programme de formation et de d\xc3\xa9veloppement ;Programme de voyage des employ\xc3\xa9s, y compris les s\xc3\xa9jours gratuits au Four Seasons dans le monde (selon la dur\xc3\xa9e du service et sous r\xc3\xa9serve de disponibilit\xc3\xa9).Et plus!Notre organisation est un employeur sensibilis\xc3\xa9 envers l\xe2\x80\x99\xc3\xa9quit\xc3\xa9 professionnelle et qui s\'engage \xc3\xa0 recruter une main-d\'\xc5\x93uvre diversifi\xc3\xa9e et \xc3\xa0 maintenir une culture inclusive. L\xe2\x80\x99usage du masculin n\xe2\x80\x99est utilis\xc3\xa9 qu\xe2\x80\x99aux fins d\xe2\x80\x99all\xc3\xa9ger le texte. Nous ne discriminons pas en fonction du genre, de l\'appartenance ethnique, de la religion, de l\'orientation sexuelle, de l\'\xc3\xa2ge, du handicap ou de toute autre base prot\xc3\xa9g\xc3\xa9e par les lois provinciales ou f\xc3\xa9d\xc3\xa9rales.Bell AttendantDivision: RoomsDepartment: Guest ServicesReports to: Rooms Operations Assistant ManagersStatus: Part-TimeHourly Rate: $20.88*Due to local laws, we prioritize applicants who have permission to work in Canada.Job SummaryCreates a welcoming atmosphere for guests of the hotel, restaurant and banquets. In charge of helping with the transportation of guest luggages, packages and parcels from the room to the method of transportation. Ensures the guest\xe2\x80\x99s departure is flawless.Core ResponsibilitiesWelcome guests arriving at the hotel, if possible by using their name;Manage guest luggage from time of arrival till time of departure. Direct guests to the front desk;Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly;Help guests with itineraries, recommendations and information about the city and its activities. Call taxis when requested to. Transport guest luggage;Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events;Greet all persons who pass by the hotel\xe2\x80\x99s entrance and offer them assistance;Complies with Four Seasons\xe2\x80\x99 Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;Works harmoniously and professionally with co-workers and supervisors;Provides a high level of cleanliness in the lobby and luggage storage room;Assists guests at the Concierge Desk if need be;Accomplish all other associated tasks;Complies with Four Seasons\xe2\x80\x99 Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;Desired Qualifications and SkillsAvailable to work at any shift including, morning, afternoon, evening and overnight;Ability to communicate in French and English, both orally and in writing (Intermediate level);Basic knowledge of Downtown Montr\xc3\xa9al as well as its main cultural and culinary points of interest;Have a good resistance to stress and manage it positively and effectively;Be comfortable in a fast-paced environment;Demonstrate a very good team spiritInterest and ability to provide outstanding service to our internal, external customers and our suppliers;Be organized, meticulous and resourceful;1-2 years\xe2\x80\x99 experience in a similar position;Post-secondary degree in hotel management, administration or related field.What\'s in it for you?Discounts at MARCUS Restaurant and our 5- Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc\xe2\x80\xa6 ;Complimentary meal per shift in our employee dining room (Caf\xc3\xa9 1440) ;Paid time off vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).And more!*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons Hotels