Job Description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members' second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking a Full Time Banquet Supervisor. The Banquet Supervisor is part of the Food & Beverage Supervisory Team of the Club, and oversees the Banquets department of the Glencoe Club. As the Banquet Supervisor you will develop and monitor a team and staff focused on delivering a high level of service that meets or exceeds member expectations. In this role, you're bringing planned events to life with your amazing team and leaving the planning up to the Event Coordinators. You will deliver exceptional experiences in all that you do and will constantly aspire to create a second home environment for our members, guests and employees.

Responsibilities:

Lead by example continually providing extraordinary service to members and their guests during events and banquets Meet with Event Coordinators, Kitchen and F&B team regarding review of function sheet and event details Ensure rooms are properly set including cleanliness, state of repair, decoration, room temperature, audio visual requirements and that staff responsible for the event are aware of all food beverage and service requirements prior to the event. Constant communication with Kitchen throughout event regarding timing, numbers, menu and feedback
Facilitate and participate in giving/receiving feedback with staff as a group following each function and overall to support continuous improvement

Deliver comprehensive training programs tailored for both new hires and existing staff to ensure high performance and consistency

Strategically schedule appropriate staff for all functions, effectively balancing cost efficiency with exceptional service standards. Responsible for the hiring of banquet staff

Consistently attend weekly Food & Beverage meetings and monthly Club Supervisor meetings to maintain alignment with departmental goals and operational updates

Depending on business levels this position may act as a Team Lead in Argyle (restaurant)

Qualifications:

A proven track record in event management, with a minimum of 3 years in a supervisory or management capacity at a private club, food and beverage establishment or event company

A passion for events of all kinds! Experience in the delivery of food and beverage banquet excellence within a fast paced environment

A diplomatic personality and enhanced communication skills, able to foster relationships with members, committees and employees

Strong leadership skills focused on inspiring employees to provide their best, be organized and deliver exceptional experiences

Ability to influence progress through cooperation, conflict resolution, and facilitation

Proven ability to enhance team performance, through mentorship, effective organization and training

Strong organizational and administrative skills with confidence to create and implement new processes and systems to elevate events

Why choose us:

An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders Numerous opportunities for personal and professional growth including training and development Delicious, fulsome employee meals prepared daily Employee referral program that rewards the additional talent you bring Numerous employee recognition programs to reward you for your incredible efforts Comprehensive health and dental benefits available for you and your family An Employee/Employer contributed to RRSP plan

Additional Details:

This is a Full Time position that reports to the Food & Beverage Manager. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

The successful applicant will be required to complete a background check as well as Respect in the Workplace online certifications prior to commencing employment.

Qualified applicants are invited to submit their cover letter and resume to hr@glencoe.org by

Friday, May 30.

Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Store discount Vision care Wellness program
Work Location: In person

Application deadline: 2025-05-30