Job Description

Company DescriptionFor over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property\'s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Our INSPIRE program offers an opportunity to be part of Fairmont Royal York\'s Banquet department in a supervisor position for a period of 18 months. This is a fantastic opportunity to learn and grow your career in one of Canada\'s most iconic hotels. Be a part of a Banquets team that is focused on delivering the essential Toronto Experience in our 34 conference and banquet rooms spread across 70,000 square feet.This individual will be responsible for the administration of many functions in our fast-paced Banquets department. Additionally, they will support and learn all functions within the department. You will achieve this through a series of three, six-month rotations between specific focuses. This will help you gain unparalleled experience to equip you for a bright future in Banquets upon completion of the program.The INSPIRE program allows participants to understand the fundamentals of hospitality and the property\'s operations A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional. A Mentor guides your progress, allowing you to learn by example. A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes.

• Ensure the daily smooth running of the banquet floor with regards to directing: servers, bartenders, porters.
• Checks room set-ups for correctness against BEO and ensure standards are adhered to through quality checks.
• Completes service sheets, conducts pre function briefings and fosters effective communication with staff.
• Co-ordinates event details with kitchen and stewarding.
• Directs staff in maintaining clean, tidy and organized back of house service areas.
• Builds and maintains a liaison with function organizers before, during and after all services to ensure all needs are exceeded.
• Is available to client throughout their function, and ensures client is able to contact them even if they are in another room.

Physical Aspects of Position (included but not limited to):

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Occasional lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending stairs and ramps.

Qualifications

• Fluency in English (written and verbal) a must
• Post-Secondary Hospitality Degree an asset
• Strong computer skills in MS Word, E-mail and Excel
• One year food and beverage experience
• Previous experience in banquets in a luxury hotel is preferred

Additional InformationDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests\' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the position

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