Job Description

CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd., the largest and most profitable privately owned bank headquartered in Taiwan.CTBC Bank Corp. (Canada) continues to grow its operations in Greater Toronto & Vancouver areas. We are looking for a professional with solid problem solving and banking operation experience.As a Banking Operations Manager Trainee, you will be developing and enhancing needed skills to be responsible for leading a team to provide product and service support to the Bank and its front-line sales team on execution of administrative and operational tasks.Key Responsibilities: Loan Administration & Banking Operations:

• Supervise and control loan operations in an efficient and accurate manner servicing all stakeholders.
• Responsible for the preparation, communication, and correct execution of all entries relating to new and existing loans documentation and transaction.
• Supervise and manage loan files including PPR registrations, diary system, bank confirmations, credit reports, land title search, loan evolvement and tax confirmations.
• Utilizing sound due diligence, ensuring all loan documentations are complete and are processed in accordance to bank policies and procedures to the best interest of the bank.
• Act as a point of escalation to manage and control the process of loan repayment and report any irregularity to management related to any overdue, delinquent, problematic, and non-performance loan account.
• Supervise and maintain accurate entries of debit card, ATM payment service, incoming & outgoing clearing/remittance activities.
• Provide guidance and consultation to all branches in trouble shooting and error corrections in order to co-operate with accounting system.
• Maintain accurate reports and timely submission to relevant stakeholders, including regulators and government agency.
• Seek continual improvement opportunities to streamline work process.
• Other duties and projects as assigned by management.

Settlement:

• Identify trade settlement issues while offering solutions to minimize risk and costs.
• Maintain accurate files for compliance, audit, and regulatory purposes.
• Provide periodic reports to management and relevant stakeholder.
• Establish and maintain good relationship with corresponding banks.

Trade Finance and L/C Services:

• Supervise and complete Trade Finance related operations, including new facilities set up, boarding, drawdown and disbursement, repayment, amendment, settlement and discharge, etc.
• Handle customer inquiry and complaints to ensure customer satisfaction. Closely liaise with other department/team and stakeholders to ensure a smooth operation.

Key Qualifications:

• 3 to 5 years of related proven and progressive work experiences in a Canadian Banking Institution.
• Sound knowledge of the fundamentals of personal (mortgages) and commercial credit and account administration gained through minimum of one year experience in both personal mortgage/loan setups.

• Experience as a team lead. Experience working alongside management an asset.
• Proven organizational, planning, analytical, problem-solving, customer service and communication skills.
• Bilingual in Mandarin or Cantonese as asset.

CTBC Bank Corp. (Canada) has been serving our customers for over 20 years in the local community. We are an equal opportunity employer that embraces diversity. We stand behind the growth of our employees to help them achieve their visions and goals.CTBC Bank Corp. (Canada) is an equal opportunity employer. We value diversity in the workplace and support open, accessible, and inclusive work environment.Only those being considered for the position will be contacted. We thank all the candidates that have applied and showed interest in working with CTBC Bank Corp. (Canada).Job Types: Full-time, PermanentSalary: $21.00-$25.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
Sanitizing, disinfecting, or cleaning procedures in place.Language:

• Mandarin (preferred)