Job Description

One of our major Banking clients is looking for a Digital Operations Manager (CRM, Salesforce, WorkFront & Bank exp.)
Length: 12 Months contract with the possibility of extension
Location: Toronto, ON - Hybrid (2-3 days in office - flexible around Tuesday - Thursday)
Working hours: Monday to Friday, 9:00 am to 5:00 pm
LOB: Digital Operations

ROLE MANDATE:
Global Asset Management is seeking a 1-year contract for a highly detail-oriented digital operations Manager to join our dynamic team. As a Digital Operations Manager (DOps), you will play a critical role in optimizing and streamlining our business-as-usual processes, managing digital technology systems, and providing insights to drive our digital strategies. The ideal candidate will have a strong background in managing individuals, digital platforms, and systems to ensure smooth and efficient functionality.

• Oversee pipeline of Day-to-day work and work with Senior manager digital strategy to assign workload to teams.
• Triage all incoming support issues and assign them accordingly.
• Analyze existing digital operations processes and identify areas for improvement, automation, and scalability.
• Develop and implement streamlined processes to increase operational efficiency and align with digital team objectives.
• Evaluate, recommend, and implement new tools and platforms to enhance efficiency and effectiveness.
• Support and Manage day-to-day agency relationships with key digital partners.
• Collaborate with the marketing team to execute and build out digital campaigns across various channels, ensuring proper tracking and attribution.
• Partner with analytics leads to collect, analyze, and interpret 360 marketing data to identify trends, patterns, and provide insights to partners.
• Develop reports and dashboards to track metrics, campaign performance, and ROI
• Provide regular reports and analysis to the marketing team and other stakeholders to inform decision-making and drive strategic initiatives.
• Standardize and operationalize all channel reporting
• Monitor and measure the effectiveness of site content, campaigns, identifying opportunities for optimization and providing actionable recommendations

KEY RESPONSIBILITIES:

• Excellent project management and organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Strong results orientation, proven record performing to aggressive growth targets.
• Strong understanding of digital platforms, content management systems, and digital marketing tools.
• Strong interpersonal skills to collaborate effectively within a cross-functional team and a variety of skill sets
• Flexibility & ability to work in a fast-paced and dynamic environment.
• Experience with CRM and automation platforms (Marketo, Hubspot Pardot, Salesforce, or other similar platforms)
• Experience with analytics tools and dashboards (i.e. Adobe, GA, Data Studio)
• Knowledge of digital marketing best practices and emerging trends.

MUST-HAVE SKILLS:

• 2-4 years in a Managerial position and/or Project Management
• Tech Savy
• CMS - broad market
• Understand workflow processes through WorkFront - gap analysis/continue improvements - proficient
• Proven ability to deliver on timelines
• Knowledge or experience SaaS

NICE-TO-HAVE SKILLS:

• Project management skills
• FinTech or MarCom operations
• Product knowledge around investments

SOFT SKILLS:

• Organized
• HM is looking for someone who will culturally fit in with the Team
• Candidate who is outgoing, good people management skills**

EDUCATIONAL REQUIREMENTS:

• Bachelor\'s degree - ideally in marketing, business, operations, or technical field.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Sunita.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

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