Job Description

Posting Title
BAND 3 - Manager of Service Delivery

Position Classification
Band 3

Union
N/A

Location
Burnaby, BC V3J 1N3 CA
Multiple Locations, BC CA (Primary)
New Westminster, BC V3M 6H8 CA
North Vancouver, BC V7P 3M7 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA


Salary Range
$80,800.13 - $114,400.00 annually

Close Date
2/19/2023

Job Type
Regular Full Time

Temporary End Date


Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division
Service Delivery Division

Job Summary
An opportunity to promote change and foster development The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive, and accessible to all British Columbians who need our support. The Manager, Service Delivery is responsible for the implementation, delivery, and integration of a variety of employment and assistance programs through partnerships with stakeholders in provincial, federal and municipal governments and, with community agencies. Job Requirements:

• Related degree and three or more years of related, progressive experience in a service delivery organization*.
• OR an equivalent combination of education and experience may be considered.

• Three years of related, progressive experience in a service delivery organization must include:

• Experience leading significant change initiatives, and
• Experience resolving complex staff, process and client issues.

Additional experience must include one or more years of:

• Experience meeting deadlines while managing a high volume of work with competing/conflicting demands.
• Experience problem solving and making decisions.
• Experience developing innovative approaches and adapting to policy and technological change.
• Experience exercising a high level of professional judgment, sensitivity, empathy, tact and diplomacy.
• Experience working in a virtual environment and holding people accountable.
• Experience developing and maintaining successful relationships and influencing outcomes.
• Experience preparing and delivering presentations, training, and briefing notes.

Preference may be given to applicants who have:

• Project management experience,
• Experience managing 15+ employees,
• One or more years of work experience in a social service setting, and/or
• Experience promoting engagement in a virtual environment.

For questions regarding this position, please contact karen.kalynchuk@gov.bc.ca. About this Position:
This position is excluded from union membership.
This position can be performed from any of the following communities: Surrey, Richmond, Vancouver, North Vancouver, Burnaby, New Westminster. Due to the nature of this work, the successful candidate will be required to work in-office.
An eligibility list may be established to fill future temporary and permanent vacancies. Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], M\xc3\xa9tis or Inuit) interested in BC Public Service job positions. How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume required: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information:
A Criminal Record Check (CRC) will be required. The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Leadership and Management