Job Description

Otter Co-op is now accepting applications for a Bakery Manager for our Retail Centre located in Langley, BC. Who we are: Otter Co-op is a diverse and growing organization with locations throughout the Lower Mainland and Okanagan. We currently operate three food and pharmacy stores, clothing and hardware, twenty-six Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, a feed and hardware store in Pitt Meadows, Angry Otter Tap & Forno, Angry Otter Brewery in North Vancouver, the Highwayman Pub in Abbotsford, eleven gas station/convenience stores and growing. Our guests can take pride that we are a 100% Canadian company owned by our members, and have continued to grow with sales of over $375 million and community sponsorships and donations of over $384,000 in 2021. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs. What you\'ll do: Reporting to the Food Store Manager, the Bakery Manager is responsible for the overall operations of the Bakery department to improve guest service, program execution and company profitability. This includes scheduling, team performance management, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.
Reporting to the Food Store Manager, responsibilities for this position include the following:

• Manage the Bakery Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
• Rotates and stores bakery products following proper food safety, food freshness, and product handling policies and procedures. Ensures all displays are clean and stocked. Assists with cake decorations as needed.
• Evaluates the production of bakery products. Proofs and bakes all unfinished bakery products by following product handling information using ovens and/or other equipment. Determines and gathers bakery products to be prepared for the next business day.
• Receives and inspects bakery shipments. Conducts bakery inventories as assigned by the Food Store Manager. Orders and maintains bakery supplies as necessary.
• Ensures that all products are fresh and meet company quality standards. Maintains the proper rotation of received goods. Checks for out-of-date products daily and follows salvage and stale product policies and procedures.
• Manage inventory levels and lead scheduled inventory procedures.
• Provide feedback to the Food Manager regarding recommendations for continued improvement of operations. Develop sales promotion programs to grow the bakery business.
• Maintain confidentiality regarding pricing, financial and marketing strategies.
• Develop and administer action plans to achieve the desired results of the business plan.
• Develop and maintain a team environment that is based on Otter Co-op\xe2\x80\x99s brand and values of Integrity, Community and Excellence.
• Provide leadership and direction in the development and achievement of operational and financial results including, sales, margins, expense, inventory and SPEH for your department.
• Provide leadership and work closely with Human Resources in the areas of team member relations, hiring, training, development, team performance management, discipline, recognition, termination, security, administration of policy and procedures and disability claims.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participation in OH&S activities, ensuring team members understand and comply with OH&S policies, procedures and legislation.
• Responsible to assist with adherence to government regulations in the areas of price integrity, labeling, sanitation and food and safety. Ensure maintenance on all equipment, including Health and Safety codes and all regulations are followed.
• Network and communicate professionally with suppliers and FCL Regional Sales Coordinator.
• Maintain guest service standards by tracking, monitoring and follow-up of guest comments and complaints in a timely efficient manner.
• Perform or assist with team performance reviews and action plans for development.
• Provide excellent service to guests in a courteous, efficient manner and within approved programs, policies and procedures.
• Liaison within the community as a representative for Otter Co-op.

Why it matters: Our Team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together. Who you are:

• Must have a minimum of 3-5 years retail experience.
• Must have a minimum 2-3 years experience managing/supervising others.
• Previous retail management or bakery experience is an asset.
• Proficiency in Microsoft Outlook, Word and the ability to manage computer files efficiently.
• Effective interpersonal, leadership and communications skills.
• Motivation and ability to work in a busy environment.
• Effective planning, organization and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrate the ability to maintain relationships outside of the organization that support the organization.
• This position is based out of our Retail Centre, though it may be required on some occasions to travel and work at other locations as needed.
• Must be available 7 days a week to work between early mornings, afternoons and late evenings.

What\xe2\x80\x99s in it for you:

• Competitive Wages
• Wage increases based on hours worked & meeting expectations in the position
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We are committed to giving back to our communities through our Corporate Social Responsibility Program. Last year we donated over $384,000 to local charities and this year we\xe2\x80\x99re committed to donating an additional $100,000 to 100 local charities for our 100th year anniversary! At Co-op, we embrace diversity and inclusion, and we are working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work. All successful candidates will be required to undergo a background check. We would like to thank everyone for their application, however only candidates that will be moving forward in the interview process will be contacted. xy9QLxi4cv