Job Description

Otter Co-op is now accepting applications for a Bakery Manager at our Parallel Food Store located in Abbotsford, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), twenty-eight Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Sawbucks pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at .

What you\xe2\x80\x99ll do:

The Bakery Manager is responsible for the overall operations of the Bakery department to improve guest service, program execution and company profitability. This includes scheduling, team performance management, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.

The specific responsibilities of the Bakery Manager include but are not limited to the following:

• Manage the Bakery Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
• Rotates and stores bakery products following proper food safety, food freshness, and product handling policies and procedures. Ensures all displays are clean and stocked. Assists with cake decorations as needed.
• Evaluates the production of bakery products. Proofs and bakes all unfinished bakery products by following product handling information using ovens and/or other equipment. Determines and gathers bakery products to be prepared for the next business day.
• Receives and inspects bakery shipments. Conducts bakery inventories as assigned by the Food Store Manager. Orders and maintains bakery supplies as necessary.
• Ensures that all products are fresh and meet company quality standards.
• Maintains the proper rotation of received goods. Checks for out-of-date products daily and follows salvage and stale product policies and procedures.
• Manage inventory levels and lead scheduled inventory procedures.
• Provide feedback to the Food Manager regarding recommendations for continued improvement of operations.
• Develop sales promotion programs to grow the bakery business.
• Maintain confidentiality regarding pricing, financial and marketing strategies.
• Develop and administer action plans to achieve the desired results of the business plan.
• Provide leadership and direction in the development and achievement of operational and financial results including, sales, margins, expense, inventory and SPEH for your department.
• Provide leadership and work closely with Human Resources in the areas of team member relations, hiring, training, development, team performance management, discipline, recognition, termination, security, administration of policy and procedures and disability claims.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participation in OH&S activities, ensuring team members understand and comply with OH&S policies, procedures and legislation.
• Responsible to assist with adherence to government regulations in the areas of price integrity, labeling, sanitation and food safety. Ensure maintenance on all equipment, including Health and Safety codes and all regulations are followed.
• Network and communicate professionally with suppliers and FCL Regional Sales Coordinator.
• Maintain guest service standards by tracking, monitoring and follow-up of guest comments and complaints in a timely efficient manner.
• Perform or assist with team performance reviews and action plans for development.
• Provide excellent service to guests in a courteous, efficient manner and within approved programs, policies and procedures.
• Develop and maintain a team environment that is based on Otter Co-op\xe2\x80\x99s brand and values of Integrity, Community and Excellence.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Retail Store Operations Management and:

• Must have a minimum of 3-5 years retail experience.
• Must have a minimum 2-3 years experience managing/supervising others.
• Previous retail management or bakery experience is an asset.
• Proficiency in Microsoft Outlook, Word and the ability to manage computer files efficiently.
• Effective interpersonal, leadership and communications skills.
• Motivation and ability to work in a busy environment.
• Effective planning, organization and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrate the ability to maintain relationships outside of the organization that support the organization.
• This position is based out of our Parallel Food Store, though it may be required on some occasions to travel and work at other locations as needed
• Must be available 7 days a week to work between early mornings, afternoons and late evenings.

What\xe2\x80\x99s in it for you:

• Competitive Wages
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we\xe2\x80\x99re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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