Job Description

About the job We are looking for a talented, experienced Senior Cloud Ops Engineer to join our growing Cloud Ops Team. The senior engineer will be responsible for our DevSevOps Cloud Operations infrastructure and platforms including availability, performance, capacity, security and availability. The senior engineer will provide technical leadership to the more junior team members, and technical reporting to management.

As a senior engineer you will maintain close working relationships with other teams across the IT organization including Development, Enterprise IT, Enterprise Architecture and Service Delivery. Using these close relationships with development and operations teams as a platform to promote the DevOps culture and best practices.

You will ensure that your technical team has the tools and behaviors needed to succeed, mentoring those that need support in technical and process related areas.

As part of the IT Operations team you will be heavily involved in the migration of legacy products and platforms to new cloud hosting platforms, while ensuring the products that cannot be rearchitected are still functional. The main target of the re-platforming work will be AWS and part of the role will include leading and reporting on tool feasibility and implementation work.

As a new member of a nascent team your opinion and advice will also be sought on long-term views of future cloud architecture.

Key Responsibilities

• Promote and demonstrate behaviors that engender our culture.
• Joining and participating in the day-to-day function of our CloudOps Engineers.
• Participate, as required, in on-call rotations for critical incidents and remediation.
• Promote and mentor Agile, Scrum and Lean methodologies within.
• Contribute to continuous improvement, constantly reviewing process and identifying bottlenecks that could be improved through automation.
• Provide technical leadership for tools and platforms used within the team, as Subject Matter Expert for 2-3 of them.
• Educate and Mentor other members of the IT organization who have been part of the legacy data centre IT organization and are not familiar with modern Cloud architecture and Cloud tools/methods.
• Provide weekly reports to management on the state of projects, technical debt and work items.
• Contribute to the on-boarding and training of new and more junior team members.
• Ensure all voices are heard and that people are treated with respect.
• Maintain an ongoing awareness of changes within the company and within our tech stacks.
• Any other activities as may be reasonably requested by lead technical or management.

Knowledge, Skills and Competencies

• Develop and Maintain: Develop and maintain scalable, reliable, and secure cloud infrastructure on AWS. Leverage Terraform for infrastructure as code to ensure reproducibility and version control of cloud resources.
• Automation and Optimization: Automate deployment, scaling, and management processes using tools like Terraform, Ansible, etc. Optimize cloud resources for cost, performance, and security.
• Deployment Pipeline Management: Build and maintain continuous integration and continuous deployment (CI/CD) pipelines to facilitate rapid and safe code deployments.
• Observability and Troubleshooting: Implement monitoring solutions using tools like AWS CloudWatch, Prometheus, and Grafana. Proactively identify and troubleshoot infrastructure issues. Debugging and troubleshooting complex problems in cloud-native infrastructure.
• Security and Compliance: Ensure adherence to security best practices and compliance standards, including managing IAM roles and policies, and implementing security groups and network ACLs.
• Disaster Recovery and High Availability: Design and implement disaster recovery strategies. Ensure high availability of services and infrastructure.
• Training and Development: ongoing training and personal development. Cloud and DevOps Certifications will be required. Keep abreast with industry best practices and effective tools.

Technology Stack and Project Scope

We leverage a robust technology stack and continually evaluate and adopt the latest tools to streamline our operations and ensure we remain at the forefront of innovation. As a prospective team member, you will play a pivotal role in working with cutting-edge technologies and participating in exciting projects. Our current technology stack and ongoing evaluations are as follows:

• AWS (Amazon Web Services): We rely on AWS for cloud infrastructure, providing us with the scalability, security, and flexibility needed to support our dynamic work environment.
• Terraform: We utilize Terraform as our Infrastructure as Code (IaC) tool, enabling us to manage and automate the provisioning and configuration of our infrastructure in a consistent and efficient manner.
• AZDO (Azure DevOps): We have a significant presence in Windows-based systems, and we currently utilize AZDO for specific purposes. However, we are actively exploring opportunities to enhance our workflows and are considering a transition to more efficient enterprise Open alternatives like GitHub.
• Windows Environment: We are primarily a Windows shop, and you will be working within this ecosystem to maintain and optimize our systems and applications. As our application move to cloud tech stack and MSA, browser and tablet OS will play a bigger role.
• Ansible (Under Evaluation): As we look to streamline and enhance our infrastructure management, we are in the process of evaluating Ansible as a potential configuration management and automation tool. Your expertise and input will be valuable in this assessment.
• GitHub (Under Evaluation): We are in the midst of evaluating a transition from AZDO to GitHub for source code management, collaboration, and DevOps workflows. Your involvement will be instrumental in this assessment and migration process.
• Cloud (Under Consideration): While we have been utilizing Terraform for our infrastructure management, we are actively considering a move to Terraform Cloud or a similar solution to further enhance our infrastructure orchestration and collaboration capabilities.
• OPA REGO (or Similar, Desired): Experience with Open Policy Agent (OPA) and the Rego policy language is a plus. Knowledge in this area will be beneficial as we explore policy enforcement and compliance as part of our infrastructure management and security initiatives.

As a member of our team, you will be actively involved in these ongoing projects, contributing your expertise to drive technological advancements, streamline processes, and ensure our systems are secure and efficient. Your role will encompass system configuration, automation, and integration, as well as the exploration and implementation of new tools to meet the evolving needs of the organization. We value your enthusiasm and forward-thinking mindset in helping us shape the future of our technology landscape.

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