Job Description

Overview

We are seeking an experienced Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in automotive repair and management, with a focus on delivering exceptional service while driving sales and operational efficiency. This role requires a blend of mechanical knowledge, customer service expertise, and leadership skills to manage a team of technicians effectively.

Duties

Oversee the daily operations of the service department, ensuring all work is performed efficiently and meets quality standards. Manage a team of technicians, providing guidance, training, and support to enhance their skills and performance. Foster a positive customer experience by addressing inquiries, resolving complaints, and ensuring timely communication regarding vehicle repairs and services. Utilize mechanical knowledge to assist in diagnosing issues and recommending appropriate repairs or services to customers. Drive sales through effective upselling of services and products while maintaining transparency with customers about their vehicle needs. Implement cash handling procedures to ensure accurate processing of payments and financial transactions within the department. Collaborate with other departments to streamline operations and improve overall dealership performance.

Experience

Previous experience in an automotive dealership environment is highly preferred. Strong mechanical knowledge with hands-on experience as a mechanic or technician. Proven track record in customer service with the ability to build rapport with clients effectively. Sales experience, particularly in upselling automotive services or products, is advantageous. Excellent organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail. Familiarity with cash handling processes and financial management within a service department setting is beneficial. We invite qualified candidates who are passionate about the automotive industry and committed to delivering outstanding service to apply for this exciting opportunity as an Automotive Service Manager.
Job Types: Full-time, Permanent

Pay: $45,000.00-$100,000.00 per year

Benefits:

Company events Dental care Extended health care Flexible schedule On-site parking Paid time off Profit sharing Store discount Vision care
Work Location: In person