Job Description

Overview

We're looking for a hands-on

Service Manager

to lead our growing team at

Lakeshore Auto & Co.

Thunder Bay's go-to shop for honest, straightforward auto care.
If you love the mix of technical know-how, customer interaction, and running a smooth shop, this is your spot.

What You'll Do:

Oversee day-to-day operations of the shop and service team Coordinate workflow between advisors, techs, and customers Approve estimates, review work orders, and ensure top-quality repairs Track shop efficiency and help hit daily/weekly targets Handle customer concerns with fairness and confidence Work closely with ownership to grow and streamline the business

What We're Looking For:

Experience in automotive service management or shop lead role Strong communication and leadership skills Good understanding of repair operations, flat-rate systems & parts sourcing Organized, level-headed, and able to multitask in a fast-moving shop Familiar with shop management software (All data Manage Online or similar is a plus)

What We Offer:

Competitive hourly or salary package (based on experience) Monday-Friday schedule, weekends as needed. Employee discounts on parts & labor Supportive, family-style team culture Real opportunities for advancement and profit-sharing as we grow
If you've got the drive to lead a tight, motivated team -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: $60,095.12-$95,588.05 per year

Benefits:

Dental care Extended health care On-site parking Store discount Vision care
Work Location: In person