Automotive Service Manager

Thunder Bay, ON, CA, Canada

Job Description

Drive Excellence with Gore Motors Honda





At Gore Motors Honda, we're passionate about delivering a service experience that's second to none. We're currently seeking a Service Manager to lead our service department with energy, leadership, and a commitment to outstanding customer care. Reporting to senior leadership, this key position is responsible for overseeing all aspects of the Honda service journey--from technician operations to customer satisfaction and everything in between.




What You'll Do:




Lead the daily operations of the service department, ensuring efficiency, profitability, and a smooth customer experience

Assist service advisors when required to improve workflow & customer experience

Collaborate with parts staff daily to organize & prepare for customer appointments

Stay current with all required Honda service training, both online and in person

Encourage all service staff to also remain current with all required Honda training

Monitor departmental costs, safety standards, and compliance with provincial regulations and company policies

Build weekly schedules and assign responsibilities to maintain a productive workflow

Review operations consistently and implement strategies to boost performance and service quality

Collaborate with other departments and senior management to ensure dealership-wide alignment

Support vehicle diagnostics and problem-solving alongside the technical team

Foster a workplace culture of respect, professionalism, and continued learning

Attend regular leadership meetings to stay aligned with dealership goals

Promote a "customer-first" mindset and ensure every service interaction is handled with care



What You Bring:




Mechanical and technical understanding of automotive systems

Confidence in diagnosing and guiding repairs

Experience managing or working in a dealership service environment

Clear, professional command of English (written and verbal)

Natural leadership skills with the ability to motivate and coach a team

Exceptional customer service aptitude and conflict resolution abilities

Reliable and organized with solid time management

Ability to adapt in a fast-paced, ever-evolving environment

Comfortable working hands-on in both administrative and technical capacities

Familiarity with industry-standard software and dealer management systems

Must hold a valid Ontario G-Class driver's license



Preferred Qualifications:




College diploma or trade certification in automotive service or related field

Licensed Automotive Service Technician (AST) - Class A Certification

Ozone Depletion Prevention (ODP) certification

Minimum of 2 years in a service leadership/service manager role

Honda or Acura brand experience strongly preferred

Familiarity with dealership operations and standards is an asset




Gore Motors Honda is proud to be an equal opportunity employer. We welcome and encourage applications from all individuals and provide accommodations during the hiring process upon request.




Ready to lead and grow with us?





Apply now and become part of the Gore Motors Honda family.




Salary:

Competitive salary; dependent on experience.


Start Date:

As soon as possible.




OR Email Your Resume and Cover Letter to hr@goremotors.com


Gore Motors Honda - "

Take a Look Inside"

361 Memorial Avenue, Thunder Bay, Ontario



We are a locally owned, community based dealership that continues to grow after 59 years of business in Thunder Bay. Having recently undergone a major renovation & expansion, the new dealership model requires additional professional team members, with a primary focus on providing the highest level of customer service. We take pride in selling and servicing Honda vehicles with enthusiasm, integrity, and respect. Now is your chance to join a growing team that encourages success through winning attitudes.

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Job Detail

  • Job Id
    JD2451924
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Thunder Bay, ON, CA, Canada
  • Education
    Not mentioned