Job Description

Victoria Hyundai is Hiring a Service Manager!

Are you a skilled leader with a passion for providing exceptional customer service? Do you excel in a fast-paced environment and have a strong background in the automotive service industry? If so, we want you to lead our team at Victoria Hyundai!

As part of the prestigious

Kot Auto Group

, we are proud to be one of British Columbia's top dealerships, offering award-winning vehicles and a strong commitment to quality and customer satisfaction.

The ideal candidate will have strong communication and customer service skills, a team-first mindset, and prior experience in an automotive service department. They should be passionate about creating exceptional guest experiences and leading a hardworking team.

A hands-on approach and accountability for delivering results are essential. The candidate should enjoy collaborating and driving team success. A genuine passion for service excellence is key.

Why choose us!

Competitive pay and bonus package Comprehensive group benefits plan Employee and Family Assistance Program Life Insurance Apprenticeship and Training programs Mentorship Long Service Awards - commencing at 2 years service Regular social/team building events Community Involvement: Volunteering and donating Career growth and security Upcoming brand new building & shop
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Victoria Hyundai is an equal opportunity employer with a unique team and working environment.

Who are you?

Have a minimum 2+ years experience in Automotive Service Management Have a proven track record leading teams PBS knowledge is considered a key asset Must be eligible to work in Canada
If this sounds like the perfect fit, we can't wait to hear from you!

What does the day to day look like?

Oversee service department by managing, and mentoring technicians and service advisors. Large department. 4 service advisors, 2 appointment coordinators, warranty administrator, lot attendant, and a full shop of technicians. Ensure a guest experience that exceeds our guest's expectations and the manufacturer's customer satisfaction index (CSI) Work with General Manager to set sales and gross objectives for department and for service advisors. Ensure guest vehicles are serviced in a timely manner Handle and resolve guest concerns and complaints Monitor and control all warranty activity, assuring compliance with warranty policies and procedures Communicate regularly with guests about maintenance and service work needed Remain current on product and industry changes Lead a collaborative service department, working closely with sales and parts departments Support with hiring and training processes for new members of the service team Perform other duties as required

Why Victoria Hyundai?

We are located in the beautiful city of Victoria on the southern tip of Vancouver Island. Just minutes away from the nearest beach!! With Vancouver being only a short ferry or plane ride away. Said by many to by one of the most beautiful cities in Canada to live, it can't be beat!

Who are we:

Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests' expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

If you can see yourself being a part of this dynamic team and working in our brand new state of the art facility, apply today!

#INDHigh

Job Types: Full-time, Permanent

Pay: $108,000.00-$144,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Monday to Friday Weekends as needed
Ability to commute/relocate:

Victoria, BC V8T 2W5: reliably commute or plan to relocate before starting work (preferred)
Experience:

Automotive Service Manager: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person