Job Description

Overview

We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. The ideal candidate will have a strong background in automotive service and repair, with excellent customer service skills. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their vehicle maintenance and repair needs while ensuring a seamless service experience.

Responsibilities

Greet customers and assess their automotive service needs. Provide detailed explanations of services and repairs to customers. Upsell additional services and products based on customer needs and vehicle condition. Prepare accurate estimates for repairs and maintenance services. Maintain thorough documentation of customer interactions, service orders, and invoices. Collaborate with service technicians to ensure timely completion of repairs. Handle cash transactions and maintain accurate records of payments. Stay updated on industry trends, new technologies, and dealership policies.

Qualifications

Previous experience in an automotive dealership or service environment is preferred. Familiarity with auto estimating and service writing processes. Excellent customer service skills with a focus on building relationships. Ability to upsell services effectively while maintaining customer trust. Strong organizational skills with attention to detail in managing multiple tasks. Experience in cash handling and sales within an automotive context is a plus. Join our team as an Automotive Service Advisor where your expertise will contribute to providing exceptional service to our valued customers.
Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Work Location: In person