Job Description

Need a change, a challenge, and new scenery?

Nixon Automotive

of Burnaby

is searching for the right person to join our growing service department.

We are a close knit

Independent BMW Service Shop

, which means you'll take on a variety of tasks not typical in larger service centres. Additional tasks like checking in and moving vehicles at drop off, preparing detailed estimates for clients, and coordinating parts orders. Whatever it takes to give a client the wow factor.

If you're looking for a role where every day brings a new challenge and you can make a real impact, this is the opportunity for you.

We are in need of a

Full-Time Automotive Service Advisor

in our fast-paced environment. Responsibilities include scheduling service work, greeting customers in a friendly manner, and communicating with them throughout the repair process. Ideal candidates will have a technical background and a general knowledge of common automotive issues. Don't worry if you don't meet every single standard--we're committed to providing ongoing training and support to help you become the best you can be.

Qualifications:

Experience in sales or service advising Excellent sales and communication skills Strong leadership and multi-tasking abilities Superior customer service skills Proficiency in basic computer operations, including typing, data entry, and navigating commonly used software applications Familiarity with scheduling systems and customer relationship management (CRM) tools Ability to quickly learn new software is an asset Experience estimating and parts ordering Impeccable punctuality and attendance Ability to maintain technician efficiency and profit margins

Reports to:

General Manager

Compensation and Benefits:

Extended health care Dental and vision care Life and disability insurance Bonus structure

Responsibilities:

Greet customers and assess their service needs with outstanding customer service, Provide clear explanations of repairs and services using mechanical knowledge. Upsell additional services and products to enhance customer satisfaction. Build detailed estimates for customer approval and order necessary parts. Perform drop-off check-ins and ensure a smooth process for customers. Move vehicles as needed to maintain an efficient workflow. Collaborate with the service team to ensure seamless operations. Maintain a clean and professional service area.
You have a passion for the automotive industry. You have a smile, positive attitude, possess the skills necessary to excel, and are great with people too!--it sounds like you might be a great fit with us!

We encourage you to apply and join our team dedicated to providing outstanding service!

Please do not contact business apply with resume by email only.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Experience:

service advisor: 2 years (required) Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person