is a growing family owned and operated business in St. Thomas with a modern facility and a great team. We have been serving customers automotive needs in Elgin County since 1923 and we are looking for an
Automotive Service Advisor
to add to our Certified Service team.
The ideal candidate would possess great customer service, sales expertise, strong interpersonal and team building skills. The successful candidate will need to be comfortable working with a customer in person and on the phone with the use of a computer and tablet and have the ability to work independently as well as within a team. This person would be organized and capable of multi-tasking in a fast paced environment to ensure optimal technician productivity and customer satisfaction with the flexibility to perform various duties in the department including advisor, tower operator, service administration, and appointment coordination.
Duties would include:
greeting customers for their service appointment with an active customer walk-around and consultation
opening and closing work orders
preparing timely estimates for customers
selling needed services
keeping customers and staff well informed on the status of repair
tracking performance
handling customer check out and delivering an excellent customer service experience
handling inbound and outbound calls for service follow-up and appointments
assisting with tower operation as required
performing various service administration duties as required
Core hours are Monday-Friday 7:30-5:30 with rotating every third Saturday 8:00-1:00. We offer competitive wages with a performance based monthly bonus and benefits. If you are committed to high standards, have a winning attitude and are dedicated to advancing your skills through continuous on the job training and support,
please submit your resume Subject: Service Advisor Opportunity to the attention of Service Manager Chris Orendorff to the email address provided
.
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Store discount
Ability to commute/relocate:
St. Thomas, ON: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (required)
Experience:
service advisor: 1 year (preferred)
Customer service: 1 year (required)
Language:
English (required)
Licence/Certification:
Class G Licence (required)
Work Location: In person
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