Job Description

About Us

Novlan Bros Sales has been family owned and serving a wide area of automotive and agricultural customers since 1929. We take pride in delivering outstanding automotive service and exceptional customer experiences. As a trusted name in the industry and our community, we are committed to honesty, integrity, and excellence in everything we do. We're currently seeking a motivated and customer-focused

Automotive Service Advisor

to join our growing team.

Position Summary

The Automotive Service Advisor acts as the liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending necessary services, and ensuring an outstanding customer experience from drop-off to pick-up.

Key Responsibilities

Greet customers and gather information about their vehicle concerns. Provide accurate repair estimates and explain service recommendations clearly. Schedule service appointments and coordinate with technicians. Maintain regular communication with customers about service status. Ensure high customer satisfaction by addressing concerns promptly and professionally. Process invoices, payments, and warranty claims. Maintain accurate records of services and repairs.

Qualifications

Proven experience as a Service Advisor or similar role in the automotive industry preferred. Direct experience with Ford would be an asset. Strong communication and interpersonal skills. Ability to explain technical information to non-technical customers. Knowledge of automotive systems and repairs. Proficient in using dealership management systems (DMS) and basic computer software. Valid driver's license and clean driving record.

What We Offer

Competitive compensation with performance-based incentives. A Monday to Friday daily schedule with no nights, weekends or holidays. Health, Dental, Long-Term Disability and Life insurance. Paid vacation and holidays. Ongoing training and development opportunities. Supportive, team-oriented work environment.

How to Apply

If you're passionate about cars, excel in customer service, and enjoy working in a fast-paced environment, we want to hear from you!

Submit your resume and a brief cover letter to lyndaf@novlanbros.com.

Novlan Bros Sales

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount
Ability to commute/relocate:

Paradise Hill, SK: reliably commute or plan to relocate before starting work (preferred)
Experience:

Service Advisor: 1 year (preferred)
Language:

English (required)
Location:

Paradise Hill, SK (preferred)
Work Location: In person