Job Description

At

Alpha Auto Group (AAG)

we're a dynamic team of passionate professionals committed to delivering exceptional customer experiences. Our love for cars is matched only by our unwavering dedication to our customers. As a customer-centric organization, our mission is to provide a best-in-class experience, with our customers at the core of every decision we make.

We are currently seeking an experienced

Service Advisor

to join our

MINI Ottawa

team.

At

MINI Ottawa

, we're more than just a dealership, we represent a lifestyle. Our focus is on delivering a premium experience where quality of service and genuine customer connection come first. When you step into our dealership, you'll find a team that's passionate about creating an environment as unique as the brand itself.

We celebrate individuality, embrace creativity, and deliver the kind of attention to detail that makes every interaction with

MINI

unforgettable.

Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.

What We Offer

At AAG, our people are our greatest asset, and we're committed to helping you succeed. When you join our team, you can expect:

Compensation & Benefits:

Competitive pay, performance-based incentives, and a comprehensive benefits package.

Career Growth:

Ongoing training, mentorship, and opportunities for advancement.

Results-Oriented Culture:

A high-performance environment where passion, achievement, and impact are recognized and celebrated

Responsibilities

Work directly with customers and technicians to ensure effective communication and operations within the service department. Handle customer service-related questions and concerns with a genuine intent to advise and solve problems. Build rapport with customers and create a loyal customer base through effective communication methods (inbound/outbound calls). Follow through on prospecting calls and customer follow-up within specific time frames. Work with KPIs to assess performance and continuously improve. Greet clients professionally and review customer concerns to accurately write up repair orders. Schedule service appointments and manage daily repair order flow (10-15 ROs/day). Communicate effectively with technicians to ensure timely completion of work. Present and upsell recommended services based on vehicle history and inspections. Follow up with customers on service progress and post-visit satisfaction. Maintain high CSI and NPS scores through excellent service and follow-through. Collaborate with the Parts and Service team to streamline workflows and improve efficiency.

Qualifications

Minimum 2 years of experience as a Service Advisor in a dealership setting. Solid understanding of customer satisfaction metrics (CSI, NPS). Excellent communication and interpersonal skills. Proven ability to multitask and manage a high-volume service drive. Detail-oriented, organized, and adept at following up on tasks. Knowledge of automotive servicing methods. Desire to work in a team-based environment and collaboratively achieve goals. Passion for providing human-centered customer experiences. Ability to adapt quickly to changing priorities. Growth mindset, open to coaching, feedback, and continuous development. Proficient in Microsoft Office Applications (Excel, Word, Outlook).
Job Type: Full-time

Pay: $45,000.00-$95,000.00 per year

Ability to commute/relocate:

Ottawa, ON K1Z 7L9: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 2 years (preferred) Service Advisor: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person