Job Description

The Orillia Hyundai family is growing!

Orillia's family owned #1 import dealership is looking to add a driven, punctual and personable member to the family to fill the role of Automotive Service Advisor. If you consider yourself an optimistic, upbeat personality with the will to succeed you may be a perfect fit for the opportunity!

Core Responsibilities

Customer Interaction

+ You are the first impression, greet our clients warmly and professionally in a timely manner.
+ Listen to our clients concerns and document them clearly so both Orillia Hyundai and the client are always in agreement.
+ Explain recommended services, repairs and costs thoroughly so our clients fully understand.

Service Co-operation

+ Open and manage repair orders in our Dealer Management System.
+ Schedule appointments and manage workflow daily.
+ Constant communication between the Client, Service Advisor & Technician is crucial for customer satisfaction.
+ Promote seasonal packages, specials and preventative maintenances to all clients.

Customer Service & Documentation

+ Organization is key to customer satisfaction, proper handling of repair orders/documents is mandatory.
+ Handle payments, invoices and receipts.
+ Resolve customer complaints promptly and professionally.
+ Build lasting relationships with clients building trust and ease of transaction.
+ Maintain Hyundai Canadas core Key Performance Indexes for customer satisfaction.

About Orillia Hyundai

Orillia Hyundai is a family run, community backed automotive retailer and service center. We have been locally owned and operated for 15+ years constantly looking to grow with the needs of our community. Our Mission, vision and values are clear and we encourage our team members to embrace all aspects.


Mission: To deliver the best customer service in our automotive community by providing great brand value through innovative products and services, always with great integrity and passion.


Vision: Our vision is to be the best serving automotive dealership. Constantly exceeding customer expectations and striving for growth to ensure we always offer our community the best.


Values: Collaborate, Respect, Integrity and Passion

Why Orillia Hyundai

Flexible Scheduling Continued training at dealer & Manufacturer level Competitive compensation and performance bonus structure Excellent management support and guidance Free and engaging employee events Full benefit packages Community Orientated Voted 2025 Orillia Readers Choice Best Car Dealership Family owned & operated since 2010

Employment Details

Full-Time Position Salary + Commission bonus tiers 2 weeks vacation after 6 months of employment Previous experience an asset but not mandatory
If you have any more questions about the positions please don't hesitate to reach out! We look forward to meeting you!