Job Description

Who are we?

At Sudbury Hyundai, great customer service is our priority. Although we service and sell vehicles, we consider ourselves in the people business. We're committed to building long-term relationships with our customers, team members and our community.

Position Summary:

Our Service Advisors are the critical link between our technicians and our customers. From basic maintenance appointments to complex emergency repairs, you will advise our customers on how to best take care of their Hyundai while providing a best in class customer experience.

Reports to:

Service Manager/Fixed Operations Manager

Principal Duties and Responsibilities

Greet and direct customers within the dealership Depart from traditional ways of doing things to ensure the highest level of customer satisfaction and loyalty Communicate with customers regarding the status of their vehicle Coordinate activates relating to the repair of vehicles to ensure its fixed right the first time Obtain customers approval on all work to be completed Meet or exceed goals set for customer satisfaction index and other KPIs Ensure accurate and timely submission of warranty claims with Hyundai Canada for all warranty repairs

Additional Duties and Responsibilities

Build productive and positive working relationships with co-workers Ask relevant questions regarding repairs or servicing to ensure proper information is passed on to customers Answer phone calls, text messages and emails promptly and courteously Any other duties as assigned

Skill Requirements

Skills required to perform principle/additional duties and responsibilities

Drive to achieve high standards Work effectively with others Handling pressure Managing complexity Understanding and using business knowledge Strong interpersonal skills Detail oriented Excellent organizational and multitasking skills Ability to work efficiently and effectively under pressure with concurrent deadlines.

Required Qualifications

High School diploma / equivalent or higher Valid G Class Driver's License

Required Experience

Minimum of 2 years customer service experience (Hospitality industry experience considered an asset) Sales and/or Automotive experience an asset but not required

Physical Requirements

Moving about the dealership Using computers and tablets Bending, stretching, lifting, reaching, and climbing Utilizing physical and manual dexterity Driving vehicles Lifting up to 50lbs Using equipment consistent with industry standards

What's in it for you

We offer a supportive and positive work environment, and have opportunities to grow within our organization. Our goal is long term customer and employee relationships. If you are passionate about customer service and want to join a family rather than a just a staff, we encourage you to submit your application.

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care
Experience:

Customer service: 2 years (required)
Licence/Certification:

Class G Licence (required)
Work Location: In person