We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a high level of satisfaction. Your expertise in automotive repair and strong sales skills will be essential in selling services and maintaining positive customer relationships.
Duties
Greet customers promptly and professionally upon arrival, establishing a welcoming atmosphere.
Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required.
Provide detailed explanations of recommended services and repairs, utilizing your mechanical knowledge to enhance customer understanding.
Process service orders, including cash handling and payment transactions accurately.
Collaborate with technicians to ensure timely completion of services while keeping customers informed of progress.
Sell additional services and products based on customer needs and vehicle condition, contributing to overall sales goals.
Maintain accurate records of customer interactions, service history, and follow-up communications.
Address customer inquiries and concerns effectively, striving for resolution and satisfaction.
Qualifications
Previous experience in an automotive dealership or service environment is preferred.
Strong mechanical knowledge with a background in automotive repair is highly desirable.
Excellent customer service skills with the ability to communicate effectively with diverse clientele.
Proven sales experience, particularly in selling automotive services or products.
Ability to handle cash transactions accurately and responsibly.
Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
A positive attitude and a commitment to providing exceptional service at all times. Join our team as an Automotive Service Advisor where your expertise will drive customer satisfaction and contribute to our success!
Job Type: Full-time
Pay: $37,807.69-$55,000.00 per year
Benefits:
Casual dress
Disability insurance
Extended health care
Life insurance
On-site parking
Work Location: In person
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