We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a smooth and positive service experience. This role involves coordinating service appointments, explaining repair needs, and upselling additional services to enhance customer satisfaction and revenue. Candidates with prior Automotive Service Advisor experience, mechanical knowledge, and strong customer service skills will excel in this position.
Responsibilities
Greet customers promptly and professionally upon arrival, establishing a welcoming environment.
Listen carefully to customer concerns and accurately document vehicle issues for technicians.
Explain recommended repairs and maintenance services clearly, ensuring customer understanding.
Prepare work orders, estimate costs, and communicate timelines effectively.
Upsell additional services or products that meet customer needs while maintaining integrity.
Coordinate with technicians to prioritize repairs and ensure timely completion of work.
Handle cash transactions accurately and process payments efficiently.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain detailed records of service history and customer interactions in the shop management system.
Skills
Proven service advisor experience or automotive repair knowledge is highly desirable.
Strong mechanical understanding to explain technical issues clearly to customers.
Excellent customer service skills with the ability to build rapport and trust.
Sales aptitude with experience in upselling services or products ethically.
Effective communication skills to convey technical information simply and professionally.
Cash handling experience ensuring accuracy in transactions.
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
Professional appearance and demeanor, representing the shop positively at all times. This position offers an engaging opportunity for individuals passionate about automotive industry service excellence.
Job Type: Full-time
Expected hours: 42.5 per week
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Work Location: In person
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