Job Description

Job Overview

We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring that their needs are met with professionalism and expertise. You will leverage your mechanical knowledge and customer service skills to facilitate effective communication between customers and our service technicians, ultimately enhancing the overall customer experience.

Responsibilities

Greet customers promptly and professionally, assessing their automotive service needs. Provide detailed explanations of services and repairs to customers, ensuring they understand the work that will be performed. Utilize your mechanical knowledge to recommend appropriate services based on vehicle condition and customer concerns. Upsell additional services or products when appropriate, enhancing customer satisfaction while driving sales. Manage service appointments and maintain accurate records of customer interactions and transactions. Coordinate with mechanics to ensure timely completion of services and repairs. Handle cash transactions accurately and efficiently while adhering to dealership policies. Follow up with customers post-service to ensure satisfaction and address any concerns.

Qualifications

Proven experience in a customer service or sales role within the automotive industry is preferred. Strong mechanical knowledge related to automotive repair is essential. Familiarity with dealership operations is a plus. Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers. Ability to upsell services effectively while maintaining a focus on customer needs. Strong organizational skills with attention to detail in handling customer records and transactions. Previous experience in cash handling is advantageous.
Join our team as an Automotive Service Advisor where your expertise will help us deliver exceptional service to our valued customers!

Job Types: Full-time, Permanent

Pay: $45,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care RRSP match Vision care
Work Location: In person

Expected start date: 2025-09-15