Job Description

Are you passionate about delivering exceptional service and creating unforgettable moments for clients?

Audi St. John's

, a three-time Vorsprung award-winning dealership, is looking for a polished and enthusiastic

Automotive Sales Delivery Specialist

to elevate our customer experience.

This is your opportunity to join one of Canada's top-performing Audi dealerships and be the final, memorable touchpoint in the vehicle purchase journey. In this role, you'll represent the Audi brand with professionalism and poise--introducing clients to their new vehicles with confidence, clarity, and attention to detail.

You'll work in a modern, high-performance environment surrounded by automotive excellence and supported by a team that values precision, innovation, and above-and-beyond service. Whether you're starting your career in luxury automotive or looking to grow within an elite brand, this is your chance to be part of something exceptional.

Apply today and help us deliver more than just vehicles--deliver the Audi St. John's experience.

Location:

Audi St. John's, NL

Salary:

$45,000 annually; On-Target Earnings (OTE) of $50,000 with bonus.

Hours:

40 Hours per week, Monday through Friday, Saturday rotation

Job Type:

Permanent, Full-time

Key Responsibilities:

Provide a premium vehicle delivery experience aligned with brand standards and commitment to excellence. Conduct final vehicle quality checks to ensure each unit is detailed, fueled, and presented to the highest standard prior to delivery. Lead personalized vehicle orientations, showcasing Audi's advanced technology, safety features, and luxury amenities in a clear and engaging manner. Educate customers on MMI (Multimedia Interface), Audi connect services, driver assistance systems, and other digital features. Review and finalize delivery documentation, ensuring accuracy and that all paperwork (e.g. registration, insurance, vehicle manuals) is complete and clearly explained to the customer. Provide a seamless and professional handover by coordinating with Sales, Finance & Insurance, and Service Departments to ensure readiness and a unified customer experience. Offer post-delivery support including follow-up communication to address any questions or concerns and to reinforce customer satisfaction and loyalty. Proactively stay current with the Audi product lineup, new model releases, and evolving in-vehicle technologies. Maintain the cleanliness, organization, and presentation of the delivery bay. Assisting the sales team with organizing/merchandising the lot. Shuttling vehicles to and from off site locations. Support ongoing customer relationship efforts by assisting with events, client appreciation programs, and follow-up visits as needed. Act as a brand ambassador by delivering a consistent, professional, and enthusiastic image of Audi St. John's. Complete other related tasks as required to support the sales department and enhance the client experience.

Requirements:

Minimum of 3 years of experience in a customer-facing role within the automotive, hospitality, or luxury retail industry is strongly preferred. Secondary education (high school diploma or equivalent) is required; post-secondary education is considered an asset. Passion for premium vehicles and enthusiasm for the Audi brand. Exceptional communication and interpersonal skills with the ability to deliver information clearly and confidently. Strong attention to detail and a commitment to providing an outstanding client experience. Tech-savvy and comfortable learning and explaining advanced in-vehicle technologies. Professional appearance and demeanor in alignment with Audi brand standards. Ability to manage multiple priorities and work collaboratively with cross-functional teams in a fast-paced environment. Valid Newfoundland and Labrador Class 5 Driver's License and a clean driver's abstract.

Unique Perks:

Birthday Off

: Enjoy your special day with a paid day off on your birthday--because celebrations matter!

Pet Bereavement Day

: We understand the importance of furry family members. Take a bereavement day for pets when needed; we're not just coworkers; we're compassionate and caring.

Comprehensive Medical Plan

: Access a thorough medical plan administered through Canada Life to ensure your health and well-being.

Family Business Atmosphere

: Join a close-knit family business where you're not just an employee; you're an integral part of our family. Experience the warmth and camaraderie that sets us apart from larger corporations.

BBQ Recycling Fund:

all recycling credits are given back to staff to fund BBQ/ordered in lunches (dates and menu to be agreed upon by management first).

Benefits:

Disability Insurance Employee Assistance Program Extended Health Care Life Insurance Store Discount Vision Care

About the Company:

Excellence in Operations:

Nationally recognized three years in a row as a Vorsprung Performance Award winner, we pride ourselves on operational excellence, setting the standard for the Audi brand in Canada.

Passion for Growth

: Join a team that values your personal and professional growth but one that embodies fierce competition to be the best dealership possible.

Pride in Being the Best

: Be part of a winning team that takes pride in its achievements and is committed to maintaining the highest standards.

Audi Experience

: Our vehicles offer a driving experience like no other, combining performance, luxury, and cutting-edge technology. Audi is not just a high performing luxury brand, they're our partners in business and are second to none in terms of manufacturer and dealer relations, which is key to the success of our dealership.

Matthews Motors:

Audi St. John's is a division of Matthews Motors, owners of Volkswagen St. John's, Audi St. John's and Bodyworks Collision & Glass. Enjoy referrals between companies and access to one another's used vehicle lineup (excluding CPO vehicles).

Join Audi St. John's, where Vorsprung is not just a word; it's a way of life. We look forward to welcoming you to our award-winning team!

Job Types: Full-time, Permanent

Pay: $45,000.00 per year

Benefits:

Disability insurance Employee assistance program Extended health care Life insurance Store discount
Experience:

Customer relationship management: 1 year (preferred) Sales: 1 year (preferred)
Work Location: In person