Job Description

About Us

Jim Keay Ford Lincoln has proudly served the Ottawa community for over 40 years. We believe in creating customer experiences that are honest, easy, and built on trust. Our dynamic team is constantly learning and growing to ensure our customers receive the latest Ford knowledge and technology--not only in sales, but also in service and repair.

We are currently seeking a

Collision Appraiser

to join our Body Shop team.

Position Summary

The Collision Appraiser is responsible for providing repair cost estimates to Body Shop customers in a friendly, accurate, and professional manner. Acting as a liaison between the customer and their insurance company, the Collision Appraiser ensures smooth coordination and a positive experience for all parties involved.

Job Details

Job Type:

Full-time, Permanent

Schedule:

Monday to Friday, [insert hours]*

Salary:

Based on experience - $XX.XX to $XX.XX per hour

Start Date:

As soon as possible

Location:

Ottawa, Ontario

Key Responsibilities

Analyze vehicle damages and prepare accurate repair cost estimates Greet customers in a friendly, courteous manner and uphold professional phone etiquette Provide customers with personalized service and manage workflow scheduling Ensure monthly sales goals and quotas are met Perform quality control inspections and respond promptly to inquiries Coordinate and negotiate with insurance companies for fair repair processes Manage estimating systems and perform pre- and post-repair scans Order replacement parts and liaise with vendors Offer back-up support when needed (e.g., vehicle cleaning, shuttle service) Follow health and safety policies, maintain training requirements, and keep the Body Shop Manager informed of issues Complete all collision paperwork in a timely and organized fashion

What We Offer

Positive and friendly working environment Honesty and integrity in all we do Advancement opportunities Company events and team activities Employee Assistance Program (EAP) Extended Health Care Benefits Pension Plan Free parking Paid time off Staff pricing on vehicles, parts, and services

What We're Looking For

Excellent interpersonal and customer service skills Strong phone etiquette and ability to influence and assist customers Highly organized with attention to detail Problem-solving skills and ability to handle customer complaints Results-oriented and accountable for work activities Proficiency in Microsoft Word, Excel, Outlook, and Gmail

Education & Experience

High school diploma or equivalent (required) Minimum 3 years' experience as a Collision Appraiser (required)

Special Conditions

Full-time work (approximately 40 hours per week) Ability to work in a noisy environment

Accessibility & Accommodation

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence (AI) Use Disclosure

As required by Ontario's Employment Standards Act (effective January 1, 2026), we disclose that AI tools

may

be used in the screening of job applications for this role. All hiring decisions involve human review.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person