Job Description

We have incredible opportunities at Canada\xe2\x80\x99s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors \xe2\x80\x93 empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!

As a Auto Claims Advisor, you will be our customer\xe2\x80\x99s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer\xe2\x80\x99s needs, you must be available to work on a rotating shift schedule during the hours of 10h am to 6h pm or 11h am to 7h pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid \xe2\x80\x93 the best of both worlds.

What you\'ll do:

• 
  Guide customers through the claims process by investigating their auto collision claim and looking after their needs
• 
  Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
• 
  Work autonomously in a digital environment
• 
  Actively participate in ongoing training to keep up to date with best practices in claims handling
• 
  Contribute to special projects and provide feedback to support Aviva\xe2\x80\x99s ongoing initiatives to provide the outstanding customer experience

What you\'ll bring:

• 
  Strong experience in customer service
• 
  Excellent oral and written communication skills ( Bilinguism french and english is a solid asset ).
• 
  Ability to work in a digital environment and undertaking online tasks
• 
  Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
• 
  Ability to work within and positively add to our organizational culture and values
• 
  Being available Monday to Friday from 10h to 18h or 11h to 19h EST

What you\xe2\x80\x99ll get:

• 
  Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
• 
  Start with 4 weeks of annual vacation
• 
  Outstanding Career Development through our tailored career progression plan within the Auto Claims department
• 
  Paid professional development education (Controlled Insurance Program designation)
• 
  Corporate wellness programs to support our employees\xe2\x80\x99 physical and mental health

Our work environment:

• 
  A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.
• 
  Regular social and team building events
• 
  Employee recognition program

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.