Job Description

Full

Dual Property Asst Rooms Manager

Location:

400 Memorial Avenue & 2 Front St N, Orillia

Best Western Plus Mariposa Inn and the The Champlain Waterfront Hotel are currently recruiting for a

Dual Property Asst Rooms Manager

reporting to the General Manager| Operations Manager who will be responsible for the daily rooms operations of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations.

The ideal candidate will illustrate the ability and drive to lead the brand culture, personifying it in daily interactions with both guests and team members; be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key to gain respect and credibility with team members.

Key Responsibilities

Operational Management

Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively., operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements. Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration. Drive the brand culture, personifying it in daily interactions with both guests and team members. Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
Financial Oversight

Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning. Proactively oversee the operations of the Front Office, Housekeeping and Maintenance departments to maximize financial performance of the hotel and continually challenge the team to be the best. Work with revenue management resources to develop and implement strategies to grow business.
Staff Management

Lead and manage the hotel staff, including recruitment, training, and performance evaluation.
Ensure high levels of guest satisfaction by improving the quality of customer service. This includes handling guest complaints, fostering a guest-centric culture among staff, and maintaining high standards of hospitality.

Compliance & Safety

Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. This involves regular inspections, staff training in safety procedures, and updating policies as needed.
Quality Control

Regularly assess the quality of all hotel services and facilities, and initiate improvements to enhance the guest experience and operational efficiency. Work closely with corporate ownership team, ensuring processes, suppliers, systems, and other resources are being utilized effectively.
Relationship Management

Maintain positive relationships with hotel stakeholders, including employees, guests, suppliers, community leaders, and corporate management. Develop and maintain rapport with key industry and community partners to ensure a visible presence in the city. Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment.
Crisis Management

Handle emergencies and unexpected situations effectively, from natural disasters to security threats or public health crises, ensuring the safety of guests and staff.

What We are Looking for...

Minimum of 5 years of hotel management experience via; Front Desk, Sales, Housekeeping, with a proven track record of success. Strong knowledge of revenue management in a hotel environment. Excellent written and verbal communication skills. Strong knowledge of property management systems and Office software. Strong sales and negotiation skills, and decision-making capabilities. Strong financial acumen with experience in preparing and managing a budget and business plan and analyzing financial statements. Ability to study, analyze and interpret activities to improve existing practices or develop new approaches. Self-motivated and results-driven team player. Ability to recruit, supervise, train, and motivate an exceptional team, focused on success. Ability to cultivate business relationships. Demonstrated proficiency in the Microsoft Office suite of programs; Must be legally authorized to work in Canada. Property in charge in the absence of the General Manager and Operations Manager
Job Type: Full-time

Benefits:

On-site parking
Application question(s):

Do you have previous Best Western and Choice Hotels Experience
Education:

Bachelor's Degree (preferred)
Experience:

Front Desk Manager or Front Office Manager : 1 year (required)
Work Location: In person

Expected start date: 2025-09-15

Job Type: Full-time

Benefits:

Dental care On-site parking Paid time off
Application question(s):

Has and drives a vehicle to commute between the 2 hotels
Experience:

Front Desk Manager : 1 year (required) Housekeeping Manager : 1 year (required)
Location:

Orillia, ON (required)
Willingness to travel:

25% (required)
Work Location: In person