Job Description

Nature et envergure du poste : Rapportant directement au(? la) g?rant(e) du magasin, le(la) pr?pos?(e) aux ventes joue un r?le essentiel dans la promotion de nos valeurs. L'objectif principal consiste en offrant un service exceptionnel ? nos clients(es) afin de b?tir des liens avec eux qui dureront pour toujours. Responsabilit?s principales :

• Avoir une attitude ?le(la) client(e) est notre priorit?, s'assurer que la fidelit? du(de la) client(e) est ?tablie et maintenue
• R?soudre les probl?mes des clients(es) efficacement au niveau du magasin, sans d?lai et de mani?re positive
• Savoir travailler en ?quipe et contribuer au succ?s du magasin
• Effectuer des t?ches POS (transactions dans le syst?me de ventes) et de marchandisage, comme la r?ception des envois, le r?assortiment sur le plancher de vente, des d?marquages, l'entretien des cabines d'essayage
• ?tre au courant de nos derniers produits et services
• Assurer que le magasin est attrayant et maintenir les normes de la compagnie en ce qui concerne la pr?sentation du produit, le r?assortiment, le nettoyage, l'entretien du magasin, les pr?sentoirs / les mannequins
• Respecter toutes les politiques du contr?le des pertes

Aptitudes interpersonnelles d?montr?es:

• Excellentes aptitudes ? la pr?sentation dans le march? de d?tail
• Positif(ive), optimiste, passionn?(e) et amical(e)
• Capacit? de comprendre les besoins du(de la) client(e)
• Capacit? de faire valoir une id?e, une d?cision, une action, un produit ou un service

Qualifications et exp?rience requises:

• Exp?rience dans le march? de d?tail de la mode est pr?f?r?e
• Capacit? de d?velopper des liens avec des clients(es)
• Exp?rience et compr?hension des concepts des op?rations en magasin tels que l'entretien du magasin, le maniement des fonds et la pr?sentation de marchandise
• Avoir l'esprit d'initiative et utiliser le bon jugement lors de toute situation

________________________________________________________________________________ Nature & Scope:
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life. Key accountabilities and responsibilities include the following:

• Display a ?customer comes first? attitude. Ensuring that customer loyalty is built and maintained
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores? success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills:

• Excellent presentation skills in a retail environment
• Upbeat, optimistic, passionate and friendly
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required:

• Retail experience preferably in apparel
• Demonstrated ability to develop relationships with customers
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-40 per week Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Quebec City, QC G2K 1N4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 3 years (preferred)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Work Location: In person