Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Affirm aims to provide better financial products to improve the lives of consumers. We need an exceptional program manager to scale operations, support our growing business and lead vendor operations and manage relationships. The ideal candidate will have strong knowledge of customer care operations, business acumen and judgment with the ability to contribute to cross functional programs/projects, build new processes and evaluate the effectiveness of existing ones, drive continuous improvements and support the implementation of change in various forms to support new businesses, vendors and partners.
What you'll need to succeed
This role requires a strong working knowledge of Affirm Customer Operations policies, procedures, and platforms coupled with experience or a highly developed interest in pursuing career development focused on program and vendor management. The ideal candidate should have a strong mindset for process improvement and analyzing business data and performance metrics to drive outcomes. In addition, a strong candidate will need to have a general understanding of contact center functionality.
What you'll do:
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