Job Description

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose. With clients of all sizes from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Managed Services team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

As part of the Managed Service team, the Associate Payroll Specialist supports the Payroll Specialist(s) to provide an exceptional level of support and service to Payworks' clients requiring an outsourced payroll solution. You will manage processing activities and payment schedules for multiple client accounts, with an emphasis on the timely, secure, and accurate processing of payroll on behalf of Payworks' clients. The successful candidate will be a dynamic and energetic individual who will provide of a high level of client care and support in their response to client enquires. You have top-notch Excel skills and a background working in an HR or Payroll Department. You have a passion for helping people, and thrive in a fast-paced role; you are a natural leader and enjoy working in a collaborative team environment.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
  
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more!

PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE – IT’S WHAT YOU’LL DO

• Build client relationships – Payworks takes pride in delivering superior client service to businesses across Canada. You will receive incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction by providing superior customer service. Answer questions, solve problems and provide information regarding payroll legislation, Payworks’ products, services and policies.
• Make great products even better – You will identify, recommend or refer any issues or opportunities which arise from client queries to the appropriate internal team, optimizing our client retention and user experience.
• Work with a team – Cooperate with the Managed Services team, working closely with the Payroll Specialist(s) to ensure all client employees are paid correctly, and on time. You will also be part of a bigger picture in order to ensure complete client satisfaction with full support from your leader and colleagues.
• Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success!

WHAT YOU’LL NEED TO SUCCEED

• PCP Certification or related studies, or equivalent combination of education and experience.
  
• Minimum of 1-2 years’ experience in a HR or Payroll Department.
• Strong technical skills/savvy using Excel (Vlookups, Pivot Tables, etc).
• Experience using workforce management platforms required, specific knowledge of the Payworks application is a strong asset.
• Ability to work independently while also contributing to a (virtual) team environment.
• Excellent verbal and written communication and customer service skills.
• Experience adapting to tight deadlines, managing client responsibilities, and sudden or frequent changes in priority in order to accomplish objectives.

We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the work location that best suits their work and lifestyle. The Associate Payroll Specialist reports into the Payworks office, however has the option to work remotely, in the office or on a hybrid work model. Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.