Job Description

About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.
We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.
What's it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our and live them each day. They're? not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Join the dynamic Revenue Operations team at Index Exchange as a Associate Partner Development Manager, reporting to the Director, Centralized Account Management. Located in Toronto, this role is more than just supporting our 2000+ scale customers - it's about being a catalyst for growth. Your tenacity, curiosity, and data-driven mindset will place you at the forefront of delivering unparalleled customer service and executing strategies that drive revenue.
Here's What You'll be Doing:

• Strategic Account Growth & Relationship Management: In addition to managing day-to-day customer queries, you will take a strategic approach to identifying and cultivating growth opportunities within existing accounts. By proactively analyzing customer business priorities, needs and business goals, you will position Index's offerings to strengthen relationships and drive long-term growth. This includes not just responding to immediate needs but anticipating future challenges and proactively proposing solutions that enhance customer value and deepen our business partnerships.
• Exemplary Customer Service & Anticipatory Solutions: You will ensure top-tier customer experiences by not only resolving issues efficiently but also by anticipating customer needs and addressing them before they arise. Your proactive approach to customer service will help strengthen loyalty and foster deeper, more strategic relationships with key clients.
• Operational Excellence & Process Optimization: You will be responsible for ensuring all operational tasks are executed with precision while continuously identifying opportunities to streamline processes for greater efficiency. This includes HAM monitoring, Mail Merges, Programs and account troubleshooting. In this role, you will also establish feedback mechanisms with a number of cross functional teams, ensuring accountability. You will also maintain accurate data in Salesforce CRM to drive informed decision-making and improve overall operational effectiveness.

Here's What You Need:

• 2-3 years of experience in a client-facing role, with a strong emphasis on sales, growth, and customer relationship management.
• Proven ability to operate with a sales/growth mindset, constantly seeking opportunities to expand customer accounts and drive business growth.
• Demonstrated skill in managing customer relationships with a focus on delivering exceptional customer experiences.
• Operational acumen, capable of handling multiple priorities and adapting to new circumstances quickly and efficiently.
• Proficiency in the Microsoft Office suite, CRM platforms, with an ability to utilize data for driving growth and operational decisions.
• Bachelor's Degree in business, marketing, communications, technology, or a related field, or equivalent work experience required.
• Understanding of the online advertising industry including, advertising/publisher and network business models, ad serving, media trading, and/or RTB is an asset but not required

Nice to have:

• Bilingual in French, German, Spanish or Japanese

Why You'll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment - learn more here

Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index Everywhere, Index Anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

Skills Required